Federico Salvador
Bronx,NY
Summary
Well-rounded data entry and administrative professional with a proven track record in delivering exceptional customer service and maintaining effective communication with clients. Fluent in both English and Spanish. Highly adaptable and adept at identifying clients' needs and implementing efficient solutions. Strong time management skills enable effective prioritization and completion of tasks within strict deadlines. Quick learner with the ability to manage multiple operations with ease.
Overview
8
8
years of professional experience
Work History
Medical Appointment Setter
Premier Medical Associates PMA
Dominican Republic
08.2023 - 01.2024
- Scheduled appointments for enhancing efficiency in daily operations.
- Improved client communication by coordinating schedules and managing conflicts.
- Managed calendar updates to ensure seamless appointment transitions.
- Facilitated client interactions, enhancing relationship management.
- Collaborated with team members for optimal appointment allocation.
Customer Service Representative
Outplex
Santo Domingo
02.2021 - 12.2022
- Adhered to customer service standards and corporate policies to ensure customer satisfaction
- Collaborated with other departments to resolve customer issues
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Ualett
Santo Domingo
08.2020 - 01.2021
- Negotiated repayment terms with customers for delinquent loans to minimize losses
- Implemented sales skills to contact drivers within the U.S and encourage them to request a cash advance
- Provided loan applicants with a clear understanding of loan terms and conditions, resulting in a 90% satisfaction rating
- Negotiated loan terms with borrowers to provide favorable rates and loan structures
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Sales Representative
Advensus
Santo Domingo
04.2017 - 07.2020
- Utilized various sales techniques to persuade customers to purchase products and services
- Delivered presentations to prospective clients that effectively showcased the company’s products and services
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
Technical Support Agent
Data Vimenca
Santo Domingo
06.2016 - 03.2017
- Diagnosed and troubleshot technical issues with hardware, software, and networks
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Bachelor of Science - Medical Imaging
Universidad Autonoma De Santo Domingo
Dominican Republic12-2026
Advanced English -
Universidad Dominico-Americana
Dominican Republic10.2016
High School Diploma -
Politecnico Militar San Miguel Arcangel
Dominican Republic12.2014
Skills
- Fast Learner
- Microsoft Office/IOS
- Customer Service
- Ability to Work in a rotating shift and dynamic environment
- Computer Skills
- Work well under pressure in a fast paced environment
- Telephone etiquette
- Customer communication
- Appointment scheduling
- Sales support
- Time management
- Database entry
LANGUAGES
English
Full Professional
Spanish
Native or Bilingual
Timeline
Medical Appointment Setter
Premier Medical Associates PMA
08.2023 - 01.2024
Customer Service Representative
Outplex
02.2021 - 12.2022
Customer Service Representative
Ualett
08.2020 - 01.2021
Sales Representative
Advensus
04.2017 - 07.2020
Technical Support Agent
Data Vimenca
06.2016 - 03.2017
Bachelor of Science - Medical Imaging
Universidad Autonoma De Santo Domingo
Advanced English -
Universidad Dominico-Americana
High School Diploma -
Politecnico Militar San Miguel Arcangel