Savannah Caranza
Lakewood,CO
Summary
I am a hard working very passionate individual and am always open to learning new skills while exercising currently skills from various jobs I've worked for up until now.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
12
12
years of professional experience
Work History
Appointment setter
L&L Systems
Lakewood, Colorado
07.2024 - Current
- I set top leads for the company on a daily while communicating and persuading potential customers to allow us to demonstrate a free water test inside their homes all the while gathering qualifying information beforehand
- Scheduled appointments for customers based on their availability.
- Resolved customer complaints promptly and efficiently.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
- Established strong working relationships with other departments within the organization.
- Adhered to company policies when scheduling appointments for customers.
- Provided detailed information about products and services to clients.
- Answered customer inquiries regarding appointment setting procedures.
- Tracked call metrics such as number of calls made, duration of calls.
- Ensured that all customer data is kept confidential at all times.
- Followed up with customers after scheduled appointments were completed.
- Maintained a positive attitude while dealing with difficult situations involving customers.
- Identified customer needs and recommended appropriate solutions accordingly.
- Developed and maintained relationships with potential customers through phone conversations.
- Maintained accurate records of all customer interactions and transactions.
- Collected data related to customer feedback on products or services offered by the company.
- Greeted incoming customers and provided customer service support.
Surveyor
Standage market research
Lakewood
07.2012 - 01.2024
- I took big game and little game surveys from hunters that went out and hunted during the seasons
Appointment setter
Homesafe
Littleton
06.2023 - 10.2023
- I set appointments with past and potential customers to talk with closing representatives to purchase home warranties
- Scheduled appointments for customers based on their availability.
- Resolved customer complaints promptly and efficiently.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
- Established strong working relationships with other departments within the organization.
- Answered telephones and directed calls to appropriate staff members.
- Made phone calls and sent emails to establish leads.
- Sorted incoming mail and directed to correct personnel each day.
- Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
Cashier
71
Westminster
01.2017 - 08.2017
- I took inventory of all merchandise coming in and out of the store
- I help customers make their purchases and stocks the store while keeping its cleanliness through out my shift
Waitress
Denny's
Denver, Colorado
07.2016 - 12.2016
- I took orders while communicating with customers and following prompt directions as to what they wanted.i also kept the restaurant tidy and stocked with condiments and silverware
Warehouse Lead
Forsch polymer
Denver, CO
06.2015 - 10.2015
- Facilitated communication between managers and staff regarding operational procedures and policies.
- Maintained compliance with OSHA regulations in regards to workplace safety standards.
- Implemented systems to track inventory movement through the use of barcodes and RFID technology.
- Resolved any customer service issues related to orders picked up from the warehouse.
- Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
Education
Janitorial -
Pueblo Community College
12.2015
GED -
Denver Colorado
01.2008
General Studies -
North High School
07.2005
Skills
- Multi-tasking
- Communication
- Hands on
- Team player
- Good at taking direction
- Fast learner
- Can take constructive criticism
- Independent
- Very persuasive
- Fast thinker
- Great at rebuttals
- Telephone Etiquette
- Natural Script Reading
- Clear Communication
- Incoming Call Reception
- Positive Attitude
- Overcoming Objections
- Script Reading
- Flexible Schedule
- Marketing expertise
- Attention to Detail
- Explaining Products and Services
- Outbound Calling
- Outgoing and Friendly
- Scheduling appointments
- Client Relationship Management
- Data Verification
- Work Planning and Prioritization
- Qualifying new leads
- Cold-calling
Birthday
10/19/88
Languages
English, Full time
References
- Brian, 3032328966
- Michelle Spencer, 3038184784
- Kathy Baker, 3039221225
Hobbies and Interests
- Listening to music
- Spending time with family
- Taking my God daughter's out to the park
- Playing with my dog
- Cleaning
Timeline
Appointment setter
L&L Systems
07.2024 - Current
Appointment setter
Homesafe
06.2023 - 10.2023
Cashier
71
01.2017 - 08.2017
Waitress
Denny's
07.2016 - 12.2016
Warehouse Lead
Forsch polymer
06.2015 - 10.2015
Surveyor
Standage market research
07.2012 - 01.2024
Janitorial -
Pueblo Community College
GED -
Denver Colorado
General Studies -
North High School