Victorie Ramkissoon
Orlando,FL
Summary
Customer service background with 10+ years of experience. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, obtaining research and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
Appointment Setter
Think Exotic Lash Bar
06.2020 - 08.2022
- Worked efficiently and independently 95% of the time with minimal supervision
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered
- Addressed client inquiries, updated database information and researched products that best suited clients
- Routed incoming mail and messages to relevant personnel without delay
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Sales Representative/Customer Service
Sprint
03.2019 - 02.2020
- Identified sales opportunities and acted on leads; Sold phones, accessories & answered product and service related questions
- Set up sales appointments with customers, making outbound calls to persuade customers to join our provided network
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 90% of issues
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Developed strong business relationships to provide service and value beyond customer expectations.
BDC Representative
Plaza Auto Mall
08.2018 - 02.2019
- Identified and executed appropriate strategies for business success; Solved problems with minimal guidance to minimize disruptions to business
- Prioritized tasks and projects to meet tight deadlines
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
High School Diploma -
John Adams High School
Ozone Park, NY06.2014
Skills
- Research
- Telephone Etiquette
- Product and Service Knowledge
- Appointment Scheduling
- Computer Proficiency
- Goal-Oriented
- Customer Service
- Problem Solving
- Microsoft Office
- Multi-tasking
- Time Management
- Building Customer Rapport
Timeline
Appointment Setter
Think Exotic Lash Bar
06.2020 - 08.2022
Sales Representative/Customer Service
Sprint
03.2019 - 02.2020
BDC Representative
Plaza Auto Mall
08.2018 - 02.2019
High School Diploma -
John Adams High School
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