Federico (Rick) Galliani

• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Interacted well with customers to build connections and nurture relationships.
• Managed day-to-day business operations.

• Improved customer satisfaction through staff training in customer service and product knowledge.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Completed point of sale opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Trained new employees on proper protocols and customer service standards.
• Interacted well with customers to build connections and nurture relationships.

• Lawn spray technician (1985-1989)
• Lawn Care Department Manager (1989-1993)

• Increased advertising sales revenue by establishing strong client relationships and effectively presenting marketing solutions.
• Managed and maintained a diverse portfolio of clients, providing excellent customer service and fostering long-term partnerships.
• Helped customers in determining design and layout of sold and spec ads.

Honorably Discharged