Federiko Del Toro
Laguna Hills,CA
Summary
Proven professional with a strong background in customer service and security, demonstrated during tenures at Polly's Pies Restaurant and Allied Universal Security Services. Excelled in customer relations and incident reporting, enhancing customer loyalty and facility safety. Showcases exceptional professionalism, courtesy, and a commitment to excellence, with a track record of reliability and superior service delivery.
Overview
1
1
year of professional experience
Work History
Cashier/Server
Polly's Pies Restaurant
11.2023 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Security Officer
Allied Universal Security Services
09.2023 - 07.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Education
High School Diploma -
Access High School
Fullerton, CA05.2023
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Customer Relations
- Reliability and punctuality
- Professionalism and Courtesy
- Incident Reporting
- Detail Oriented
- Superior customer service
- Physical Fitness
Timeline
Cashier/Server
Polly's Pies Restaurant
11.2023 - 10.2024
Security Officer
Allied Universal Security Services
09.2023 - 07.2024
High School Diploma -
Access High School
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