Summary
Overview
Work History
Education
Skills
Skillsandabilities
Timeline
Generic

Samantha Mosley

Jacksonville,FL

Summary

Seeking a challenging career where my background and experience will benefit the organization utilizing my communication and customer service abilities and skills. Knowledgeable Customer Service professional with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.

Overview

25
25
years of professional experience

Work History

Cashier/Server

Cracker Barrel
06.2000 - Current
  • Working Part time as a Hostess/Cashier and server assisting customers with seating and serving food and serving food and beverages
  • Also training new associates and maintaining quality and sales standards
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service associate

Focus Services
06.2020 - 09.2024
  • Handled inbound calls from Spectrum Cable Services clients
  • Upsold different products and services and answered billing and technical support questions from customers

Education

VOCATIONAL CERTIFICATE - Computer programming, Business Education

STAR FOUNDATION INC
06.1991

Academic Diploma - General Studies, Assorted course electives

Andrew Jackson sr Highschool
06.1990

Skills

  • Customer Service
  • Call Center Skills
  • Inbound Calls
  • Outbound Calls
  • Billing Assistance
  • Technical Support
  • Sales
  • Cash Handling
  • Customer Greeting
  • Customer Inquiry Response
  • Seating Customers
  • Merchandise Returns
  • Exchanges
  • Training
  • Customer service
  • Work ethic and integrity
  • Patience and empathy

Skillsandabilities

I have 6 years of call center customer service skills answering inbound and outbound calls. I assisted customers with billing and technical issues with their high-speed internet and cable services., I have over 20 years of experience as a Cashier and Server and Trainer at the Cracker Barrel Restaurant. I received payment by cash, check, credit cards, vouchers, or Automatic debits. Greeted customers and answered questions and seated customers. Processed merchandise returns and exchanges.

Timeline

Customer Service associate

Focus Services
06.2020 - 09.2024

Cashier/Server

Cracker Barrel
06.2000 - Current

Academic Diploma - General Studies, Assorted course electives

Andrew Jackson sr Highschool

VOCATIONAL CERTIFICATE - Computer programming, Business Education

STAR FOUNDATION INC
Samantha Mosley