Summary
Overview
Work History
Education
Skills
Software
Languages
Certification
Timeline
Generic

Fee'a Maske

Anquonette
YUMA,AZ

Summary

Proven Direct Support Professional and Healthcare Customer Service Representative with a track record of enhancing patient satisfaction and fostering strong relationships at Sevita and Wellness Center. Skilled in patient care, compassionate communication, and problem-solving, significantly improving client health and emotional well-being. Demonstrates expertise in healthcare coordination and emotional support, ensuring compliance and efficient service delivery.

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Overview

2
2
years of professional experience
2
2
Certifications

Work History

Direct Support Professional Caregiver

Sevita
Yuma, AZ
01.2024 - Current
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Monitored 30 client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Complied with all applicable regulations, policies, and procedures related to the provision of direct support services for individuals with disabilities or other special needs.
  • Provided transportation to doctor's appointments, grocery stores, salons, and barbershops.
  • Facilitated effective communication between 30 plus clients and their families, fostering strong relationships and promoting family involvement in the caregiving process.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Healthcare Customer Service Representative

Wellness Center
Yuma, AZ
01.2023 - 10.2023
  • Gathered information, assessed and fulfilled callers 'over 100 calls need and educated on important policies and procedures.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.

Education

Master of Science - Psychology

University of Phoenix
Tempe, AZ
05.2001 -

Bachelor of Science - Health Administration

University of Phoenix
Tempe, AZ
05.2001 -

Associate of Arts - Health Administration

University of Phoe
Tempe, AZ
05.2001 -

Skills

Patient Care

Personal Hygiene Assistance

Meal Preparation

Self-Advocacy Support

Healthcare coordination

Transportation Assistance

Activity Planning

Emotional Support

Nutrition monitoring

First aid and safety

Disability Awareness

Community Integration

Patient Management

Time Management

Compassionate communication

Problem-Solving

Software

Microsoft Outlook

Decision Support System

Languages

Spanish
Professional Working

Certification

DCA - Direct Care Aide

Timeline

Direct Support Professional Caregiver

Sevita
01.2024 - Current

DCA - Direct Care Aide

01-2024

First Aid/CPR Certified

01-2024

Healthcare Customer Service Representative

Wellness Center
01.2023 - 10.2023

Master of Science - Psychology

University of Phoenix
05.2001 -

Bachelor of Science - Health Administration

University of Phoenix
05.2001 -

Associate of Arts - Health Administration

University of Phoe
05.2001 -

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Fee'a MaskeAnquonette