Open To Work
Misty Messick
Alvin,TX
Work Preference
Summary
Dedicated Direct Support Professional skilled in personal care, behavior management, and effective communication. Committed to fostering positive relationships and ensuring safety for individuals with developmental disabilities.
Overview
4
4
years of professional experience
Work History
Direct Support Professional Caregiver
A Treasure Of Dreams
Friendswood, Texas
04.2024 - 07.2026
- Provided personal care and support to individuals with developmental disabilities.
- Assisted clients with daily living activities, including meal preparation and hygiene.
- Developed and maintained positive relationships with clients and their families.
- Implemented behavior management plans to promote positive social interactions.
- Collaborated with team members to ensure consistent care for all clients.
- Documented client progress and reported changes to supervisors promptly.
- Participated in training sessions to enhance caregiving skills and knowledge.
- Ensured a safe and comfortable environment for all clients during care activities.
- Maintained accurate documentation of client behavior, progress notes and incident reports.
- Adhered to established policies, procedures and regulations while maintaining confidentiality at all times.
- Provided personal care and hygiene assistance to clients, including bathing, dressing, grooming and toileting.
- Assisted with medication administration following guidelines set by the physician or nurse practitioner.
- Organized recreational activities for clients such as music therapy, art therapy, pet therapy and outdoor activities.
- Facilitated community outings to promote socialization and independence in daily living skills.
- Ensured safety of all individuals in the facility at all times.
- Monitored changes in physical condition or behaviors of clients which may indicate need for further medical attention or intervention.
- Actively participated in educational training programs designed to enhance knowledge about disabilities or mental health issues.
- Developed positive relationships with clients and their families through regular communication.
- Participated in team meetings to discuss current issues affecting the health or safety of clients or staff members.
- Supervised meal times ensuring that appropriate nutritional needs were met for each client.
- Provided transportation services for clients to doctor's appointments, shopping trips or other outings as needed.
- Encouraged a sense of self-determination among clients while providing guidance when necessary.
- Supported clients during medical appointments to ensure understanding of instructions provided by healthcare professionals.
- Demonstrated empathy towards individuals receiving services while promoting independence whenever possible.
- Assessed potential risks associated with certain activities prior to engaging in them with the client population.
- Assisted with meal planning to meet nutritional plans.
- Maintained clean and well-organized environment for client happiness and safety.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Followed safe lifting and transferring techniques to transport residents.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Laundered clothing and bedding to prevent infection.
- Improved patient outlook and daily living through compassionate care.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Reported concerns to nurse supervisor to promote optimal care.
- Monitored health and well-being of clients and reported significant health changes.
- Assisted clients with maintaining good personal hygiene.
- Organized oral medications for clients following dosage and schedule requirements.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Monitored clients' activity levels and helped prevent sedentary behavior.
Direct Support Professional Caregiver
Waymaker
Alvin, Texas
05.2023 - 04.2024
- Provided personal care and support to individuals with developmental disabilities.
- Assisted clients with daily living activities, including meal preparation and hygiene.
- Developed and maintained positive relationships with clients and their families.
- Implemented behavior management plans to promote positive social interactions.
- Collaborated with team members to ensure consistent care for all clients.
- Documented client progress and reported changes to supervisors promptly.
- Participated in training sessions to enhance caregiving skills and knowledge.
- Ensured a safe and comfortable environment for all clients during care activities.
- Maintained accurate documentation of client behavior, progress notes and incident reports.
- Adhered to established policies, procedures and regulations while maintaining confidentiality at all times.
- Provided personal care and hygiene assistance to clients, including bathing, dressing, grooming and toileting.
- Assisted with medication administration following guidelines set by the physician or nurse practitioner.
- Ensured safety of all individuals in the facility at all times.
- Monitored changes in physical condition or behaviors of clients which may indicate need for further medical attention or intervention.
- Actively participated in educational training programs designed to enhance knowledge about disabilities or mental health issues.
- Developed positive relationships with clients and their families through regular communication.
- Demonstrated empathy towards individuals receiving services while promoting independence whenever possible.
- Maintained clean and well-organized environment for client happiness and safety.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Followed safe lifting and transferring techniques to transport residents.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Laundered clothing and bedding to prevent infection.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Improved patient outlook and daily living through compassionate care.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Reported concerns to nurse supervisor to promote optimal care.
- Monitored health and well-being of clients and reported significant health changes.
- Assisted clients with maintaining good personal hygiene.
- Organized oral medications for clients following dosage and schedule requirements.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Dishwasher
The Lodge
Alvin
01.2023 - 02.2023
- Operated dishwashing machinery efficiently and safely.
- Followed sanitation guidelines to ensure a safe food preparation area.
- Collaborated with team members to manage dish station workflow.
- Sorted and rinsed dirty dishes before washing them thoroughly.
- Monitored dishwashing supplies and reported low inventory levels.
- Trained new staff on proper cleaning procedures and equipment use.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing, and restacking items.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Sanitized surfaces after each use following standard sanitation practices.
- Followed all safety guidelines while handling sharp objects like knives or forks.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Replaced clean utensils in storage bins for easy access.
- Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Restocked main kitchen areas with items from shelves, coolers, and freezers.
- Assisted kitchen staff by organizing clean dishes and supplies.
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Maintained adequate levels of cleaning supplies for washing dishes.
- Studied methods of coworkers, successfully learning kitchen, and food service skills.
- Informed supervisors immediately if any machine malfunctions were observed during operation.
- Replenished soap dispensers with detergent when necessary.
- Removed built-up waste and potential contaminants from waste receptacles, machinery, and cooking equipment.
- Assisted in preparing salads and desserts when requested by chefs or supervisors.
- Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Organized trays with cutlery prior to serving meals to customers.
- Filled out daily logs regarding temperature readings of dishwashers as required by health department regulations.
- Maintained cleanliness and sanitation of dishes, utensils, and kitchen equipment.
- Managed dish area organization and cleanliness.
- Ensured timely availability of clean dishes for various meal services.
- Hand-washed items unsuitable for machine washing.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
- Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
- Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
- Assisted chef with food measurements, preparation and storage when necessary.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Used pressurized faucet sprayer effectively to wash large quantities of dishes.
- Handled glassware, crystal, and other fragile items with exceptional care to prevent breakage.
- Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.
CSR, Sales
Honey Baked Ham
Webster, Texas
10.2022 - 01.2023
- Assisted customers with product selections and inquiries at Honey Baked Ham.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of the store environment.
- Collaborated with team members to enhance customer service experiences.
- Educated customers on product offerings and promotions effectively.
- Handled customer complaints and resolved issues in a timely manner.
- Managed inventory levels, ensuring product availability for customers.
- Trained new staff on sales procedures and customer engagement techniques.
- Processed orders accurately and efficiently according to established procedures and timelines.
- Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
- Collaborated with other teams such as marketing department in order to coordinate brand awareness initiatives.
- Generated sales leads through cold calling and outbound calls in order to increase revenue growth.
- Provided customer service and technical support to customers via phone, email, live chat, and social media.
- Identified prospective clients by using business directories, following leads from existing clients, participating in organizations and clubs, attending trade shows and conferences.
- Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
- Responded promptly to all incoming sales inquiries from potential customers.
- Ensured compliance with applicable laws and regulations related to sales process.
- Analyzed customer feedbacks and surveys data in order to identify trends in customer preferences and interests.
- Conducted price negotiations with customers while staying within company guidelines.
- Maintained records of customer interactions, transactions, comments and complaints.
- Adhered strictly to company policies and procedures while handling customer queries and requests.
- Created detailed reports regarding sales performance metrics such as daily call volumes and average handle time.
- Performed account maintenance duties such as updating customer information in CRM system.
- Followed up with customers to ensure their satisfaction with products or services they received.
- Maintained up-to-date knowledge of company products and services in order to provide accurate information to customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Listened to customer needs to identify and recommend best products and services.
- Operated register, handled cash and processed credit card transactions.
- Greeted and assisted customers to foster positive experiences.
- Reset store displays for special events and seasonal merchandise changes.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Posed as models for advertising, artistic creation and display of goods.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Recognized security risks to properly handle situations.
Education
GED
New Waverly, TXSkills
- Personal care
- Behavior management
- Medication administration
- Documentation accuracy
- Client relationship management
- Team collaboration
- Activity planning
- Conflict resolution
- Effective communication
- Empathy development
- Health monitoring
- Time management
- Safety adherence
- Self-advocacy support
- Nutrition monitoring
- Meal preparation
- Physical assistance
- First aid and CPR
- Adaptive equipment use
- Emotional support
- Transportation assistance
- Community integration
- Patient care
- Personal hygiene assistance
- Healthcare coordination
- Disability awareness
- Patient advocacy
- Community activities
- Direct patient care
- Compassionate care
- Incident reporting
- Patient care and companionship
- Lifting and transferring
- Multitasking and organization
- Elderly care
- Transportation services
- Social interaction
- Physical therapy support
- Behavior redirection
- Dementia care
- Progress documentation
- Safety awareness
- Clinical quality program standards
- Records management
- Client documentation
- Mobility assistance
- Compassionate client care
- ADL assistance
- Heavy lifting
- Supportive companionship
- Medical record-keeping
- Incapacitation care
- HIPAA compliance
- Resident empowerment
- Disability support
- Adaptability and flexibility
- Stress management
- Compassionate communication
- Patient mobility assistance
- [Language] fluency
- Chronic illness management
- State regulations
- Respectful and compassionate
- Quality program protocols
- Care plan assessment
- PPE usage
- Reliability and punctuality
- Nutrition
- Autism support
- Dining room support
- Patient assessments
- Housekeeping tasks
- COVID-19 safety policies
- Special needs care
- Dependable and responsible
- Daily living activities assistance
- Basic housekeeping
Timeline
Direct Support Professional Caregiver
A Treasure Of Dreams
04.2024 - 07.2026
Direct Support Professional Caregiver
Waymaker
05.2023 - 04.2024
Dishwasher
The Lodge
01.2023 - 02.2023
CSR, Sales
Honey Baked Ham
10.2022 - 01.2023
GED