Serena Lynn
Brooklyn,MD
Summary
Compassionate Direct Support Professional skilled in implementing care plans and managing medications. Focused on enhancing client independence through effective communication and care coordination. Committed to building positive relationships and ensuring safety while upholding documentation standards and HIPAA compliance.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Direct Support Professional Caregiver
Richcroft
Sparks, Maryland
04.2025 - Current
- Assisted clients with personal care, mobility, and daily living routines to enhance their independence and quality of life.
- Administered medication reminders and coordinated healthcare appointments to support clients' health management.
- Prepared nutritious meals for clients, ensuring dietary preferences and restrictions were met. and kept living spaces clean and safe for clients.
- Documented care activities and communicated updates to family members and care teams to ensure continuity of care.
- Supported adults with developmental disabilities in Richcroft residential care settings.
Caregiver, Special Needs
OMEGA HOME CARE
Owings Mills, Maryland
03.2025 - Current
- Supported special needs clients with bathing, dressing, and grooming during home care visits.
- Assisted with daily routines, ensuring clients received meals, medication reminders, and personal hygiene care.
- Monitored client safety and communicated behavior changes to home care supervisors for timely intervention.
- Provided companionship and emotional support during in-home care activities.
- Followed care plans and respected family routines for each special needs client.
- Recorded client needs, services, and observations for Omega Home Care records.
- Built positive relationships with families of individuals with special needs.
- Administered medication according to doctor's instructions.
- Observed, reported, and documented patient status and care provided.
- Monitored physical and emotional health of clients.
- Supported development of life skills such as communication and mobility.
- Encouraged independence by teaching basic self-care tasks such as brushing teeth and washing hands.
- Provided emotional support during illness, hospitalization, or bereavement.
- Attended team meetings to discuss client care and strategies. to review client progress and share information about new treatment strategies.
- Created individualized care plans based on each client's unique needs and abilities.
- Collaborated with healthcare professionals regarding medical treatments and therapies.
Patient Care Coordinator
Podiatry Associates
Cockeysville, Maryland
02.2023 - 04.2024
- Scheduled patient appointments and managed provider calendars for podiatry practice.
- Arranged patient appointments and coordinated follow-up visits.
- Verified patient insurance coverage for accurate billing. and updated patient demographics before clinic visits.
- Processed referral forms for timely patient care and prior authorization requests with outside providers.
- Prepared charts and organized medical records for podiatry treatment visits.
- Compiled and maintained medical charts and reports, supporting accurate patient records in digital databases.
- Documented patient care activities accurately in electronic health record systems.
- Shared care updates among patients, clinical staff, and billing teams.
- Communicated with patients to support quality care and care plan development.
- Provided ongoing updates to patients, families, and other healthcare providers on treatment plans and progress.
- Supported a positive environment for patients, family members, and staff through strong customer service.
- Built professional relationships with physicians and coworkers across the work network.
- Adapted quickly during changes to patient care practice.
- Maintained HIPAA compliance for all patient records and information. Protect confidential patient information.
- Responded quickly to emergency situations within the facility.
- Followed up with discharged patients to confirm post-care support and enhance continuity of care.
- Communicated effectively with patients, doctors, and staff while reviewing medical charts and supporting strong interactions.
- Worked with nursing staff to advocate for patient needs and insurance coverage.
- Supported regulatory compliance and professionalism across patient service.
Medical Office Manager
Positive Pathways
Owings Mills, Maryland
11.2018 - 08.2021
- - Managed front desk operations for Positive Pathways Medical Office to ensure smooth patient flow.
- - Assisted with patient scheduling, check-in, and appointment coordination.
- - Checked insurance coverage and kept patient records current in EHR systems.
- - Processed billing claims and posted payments.
- - Coordinated referrals, authorizations, and provider communication.
- - Supported patient billing, collections, financial counseling, and cash posting.
- - Ensured security of patient files and adherence to HIPAA compliance standards.
- - Maintained accurate patient data, including medical history, lab results, billing information, and related documents.
- - Monitored medical supply inventory, orders, and vendor requests.
- - Answered patient phone calls about scheduling and general practice services.
- - Trained office staff on clinic procedures and patient service standards.
- - Trained new staff on office procedures, software programs, and customer service protocols.
- - Helped develop office policies and procedures while following HIPAA and OSHA regulations.
- - Monitored supply inventory levels to ensure sufficient stock for daily office operations.
- - Scheduled patient appointments based on individual needs and preferences.
- - Organized patient charts for physician review before appointments.
- - Kept filing, chart storage, and office organization systems in order.
- - Managed staff schedules and set the patient scheduling policy.
- - Supported physicians by preparing patient charts before scheduled appointments.
- - Executed data entry tasks in system databases to update patient information in system databases and troubleshoot minor computer issues.
Medical Office Manager
NCIA -National Center on Institutions Alternatives
Baltimore, Maryland
02.2007 - 08.2018
- Assisted with patient scheduling, check-in, and appointment coordination.
- Confirmed insurance coverage and updated patient records in EHR systems.
- Helped process billing claims and posted payments.
- Facilitated referrals, secured authorizations, and maintained effective communication with providers to enhance patient care.
- Supported patient billing collection, provided financial counseling, and managed cash posting to streamline revenue cycle.
- Managed daily front desk flow for smooth check-in and checkout.
- Worked with insurance companies to confirm coverage for services rendered.
- Maintained accurate patient data records in electronic systems. accurate, including medical history, lab results, billing information, and related documents.
- Trained new staff on office procedures, software, and customer service standards.
- Prepared patient charts for physicians before scheduled appointments.
- Scheduled patient appointments based on individual needs and preferences.
- Coordinated staff schedules and supported patient scheduling policies.
- Supported accounts receivable to help maintain timely payments from insurance companies and patients.
- Managed daily administrative duties to support office operations. such as correspondence and personnel files.
- Supported front desk operations for Positive Pathways Medical Office.
- Monitored medical supplies inventory, processed orders, and managed vendor requests to ensure availability.
- Followed HIPAA requirements and kept patient files confidential.
- Maintained filing, chart tracking, and office organization systems.
- Supported recruitment of qualified candidates for open positions.
- Resolved vendor disputes related to services or products for practice.
- Completed routine audits of medical records to verify accuracy and completeness.
- Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
- Recruited qualified candidates for open positions within the practice when necessary.
- Resolved disputes between vendors providing services or products to the practice in a timely manner.
Education
High School Diploma -
MARYLAND STATE BOARD OF EDUCATION
Baltimore, MD05-1988
Skills
- Medication management
- Care plan implementation
- Direct patient care
- Patient care
- Personal care
- Daily living assistance
- Personal hygiene assistance
- Patient mobility assistance
- Mobility support
- Physical assistance
- Emotional support
- Community integration
- Self-advocacy support
- Patient advocacy
- Care coordination
- Healthcare coordination
- Client observation
- Team collaboration
- Effective communication
- Communication skills
- Empathetic communication
- Respectful communication
- Active listening
- Problem-solving
- Attention to detail
- Documentation accuracy
- Electronic charting
- Medical records
- Patient scheduling
- Insurance verification
- HIPAA compliance
- COVID-19 safety policies
- Lifting and transferring
- Adaptive equipment use
- Safety reporting
- Activity planning
- Direct patient care
- Lifting and transferring
Certification
- Adult and Child CPR and First Aid Certificate, Certified Med Tech, DDA required trainings
Timeline
Direct Support Professional Caregiver
Richcroft
04.2025 - Current
Caregiver, Special Needs
OMEGA HOME CARE
03.2025 - Current
Patient Care Coordinator
Podiatry Associates
02.2023 - 04.2024
Medical Office Manager
Positive Pathways
11.2018 - 08.2021
Medical Office Manager
NCIA -National Center on Institutions Alternatives
02.2007 - 08.2018
High School Diploma -
MARYLAND STATE BOARD OF EDUCATION