Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Feh-yong Fofang

SERVER DEBUG TECHNICIAN / IT TECHNICIAN/ HELPDESK SUPPORT.
San Leandro,CA

Summary

Experienced, self-motivated IT professional with over 6 years of hands-on experience in technical support, server diagnostics, and IT infrastructure management. Skilled in troubleshooting complex hardware, software, and network issues across multiple platforms, with proven expertise in server assembly, Active Directory management, and network performance optimization. A proactive problem solver with a track record of leading teams, training new employees, and implementing innovative solutions to enhance operational efficiency. Adept at delivering high-quality service in fast-paced environments, ensuring seamless IT operations and excellent end-user support. Recognized for critical thinking, attention to detail, and a passion for technology, with experience working on cutting-edge AI server models and GPUs, including the NVIDIA H100. Looking to leverage extensive technical and leadership expertise to contribute to forward-thinking IT teams

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server Debug Technician

Quanta Computer
07.2021 - Current
  • Diagnosed and troubleshooted server issues by analyzing server logs and checking repair history to determine next steps.
  • Repaired and tested servers post-diagnostics, ensuring optimal functionality.
  • Assembled and coupled server components such as motherboards, HIB boards, FPGA, SCM, PSU, RAM, M.2 SSD, and E1.S SSD.
  • Specialized in assembling and troubleshooting NVIDIA H100 GPUs for AI models.
  • Acted as vice team leader, assigning tasks, managing team goals, and training new employees.
  • Conducted server racking and cable management, and prepared detailed repair reports.
  • Developed new solutions to critical issues and documented them through SOPs.
  • Excelled in critical thinking and problem-solving, contributing to team brainstorming sessions.

IT Technician

JOB's Compute LLC
12.2019 - 04.2021
  • Responded to IT support requests and resolved technical issues for employees.
  • Conducted hardware and software installations and upgrades.
  • Assisted in managing Active Directory accounts and permissions.
  • Assessed network performance and made recommendations for improvements.
  • Collaborated with cross-functional teams to implement IT projects and system enhancements.
  • Provided training and guidance to end-users on software applications and technology usage.

Helpdesk Support Engineer

SAMTECH
01.2017 - 09.2019
  • Provided technical assistance to end-users regarding hardware, software, and network-related issues.
  • Diagnosed and resolved technical problems through remote support or onsite visits.
  • Installed, configured, and maintained computer systems, printers, and peripherals.
  • Assisted in network administration tasks, including user management, access control, and troubleshooting network connectivity issues.
  • Documented support requests and resolutions in the help desk ticketing system.
  • Delivered exceptional customer service by ensuring timely resolution of issues and maintaining a high level of professionalism.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.

Education

Master of Science - Computer Science

University of Bamenda
05.2001 -

Skills

    Desktop Technical Support

    Hardware Installation

    Debugging

    Network Troubleshooting

    Remote Support

    Wireless Networking

    Helpdesk services

    System Administration

    Information Security

    IT Documentation

    Operating system management

    Data Recovery

    User Training

    Server maintenance

    Virtualization Technologies

    Hardware and Software Repair

    Problem-solving abilities

    Teamwork and Collaboration

    Linux

    Python

    Containerization Technologies

    Skilled in Git

    Ansible , Terraform

Languages

English
Native or Bilingual
French
Full Professional

Certification

Azure Cloud Practitioner

Timeline

Server Debug Technician

Quanta Computer
07.2021 - Current

IT Technician

JOB's Compute LLC
12.2019 - 04.2021

Helpdesk Support Engineer

SAMTECH
01.2017 - 09.2019

Master of Science - Computer Science

University of Bamenda
05.2001 -

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Feh-yong FofangSERVER DEBUG TECHNICIAN / IT TECHNICIAN/ HELPDESK SUPPORT.