Summary
Overview
Work History
Education
Skills
Knowledgeskillsabilities
References
Timeline
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Fehmi Daoud

Elk Grove,CA

Summary

Over 18 years of customer service experience facilitated in communicating sensitivity and compassion for others, public safety, and providing services to the public in a courteous, respectful, responsive, efficient and effective manner.

Overview

Work History

Facility Manager / Head of Security

Masjid Annur Islamic Community Center
2021.01
  • Manage property and staff by maintaining a safe and secure environment
  • Observe for signs of crime or disorder and investigate disturbances on facility property
  • Respond to emergency and non-emergency circumstances regarding after hour alarms, on-site first aid, investigations of theft, parking violations, facility maintenance, etc.

Technical Specialist

Apple Inc.
2019.01
  • Provided support, information, and assistance to clients and answered inquiries
  • Trained clients, in all age groups, to acquire new basic skills in the use of Apple devices
  • Instrumental in maintaining a relationship with clients
  • Identified and diagnosed problems clients had with their devices by evaluating their device symptom descriptions
  • Maintained various logs and records regarding client interactions and relations.

Sales Representative / Manager

Metro Personal Communications Services (PCS)
2018.01
  • Ordered and maintained promotional items as needed for MetroPCS stores
  • Performed a variety of administrative duties related to store and product management, including updating and maintaining asset inventory database
  • Developed and presented to management Power Point presentations on various sales, corporate promotions, monthly accounting reports, etc.

Education

High School Diploma -

Monterey Trail High School
Elk Grove, CA

Associate Degree -

Consumes River College
Elk Grove / Sacramento, CA

Related Courses Completed - Political Science, International Relations -

UC Davis
Davis, CA

MOD-III CERTIFICATE - BASIC POST ACDEMY

SACRAMENTO REGIONAL PUBLIC SAFETY TRAING CENTER
Sacramento, CA
11.2024

Skills

  • Leadership and supervision
  • Planning and scheduling
  • Cost-reduction methods
  • Building Maintenance

Knowledgeskillsabilities

  • Speak, read and write English, Arabic, Hebrew, and Spanish.
  • Cardiopulmonary Resuscitation (CPR) Certified
  • Automated External Defibrillator (AED) Certified
  • Basic Life Support (BLS) Certified
  • Experience in negotiation and influencing individuals.
  • Exceptional organizational skills with the ability to prioritize work and accomplish multiple tasks with detail orientation in a timely manner.
  • Ability to work in a diverse population
  • Ability to work with little or no supervision, direction or instruction.
  • Ability to problem solve.
  • Work collaboratively in a team environment both as a leader as well as a team member.
  • Knowledge of police officer procedure and operating methods.
  • Basic interviewing methods and principles.
  • Modern office procedures, methods, and equipment including computers.
  • Computer applications such as word processing, and spreadsheets.
  • Report writing
  • Remain calm in emergency situations
  • Exercise good judgement and critical thinking skills.
  • Understand and follow oral and written instruction.

References

  • Musa Abebrabbo, Sergeant, Elk Grove PD, (530) 354-3000, musa.rover@gmail.com
  • Adam German, Chief Information Security Officer (CISO), CA State Controller, (916) 572-2326, agerman@sco.ca.gov
  • Haroon Shaikh, Vice President, Masjid Annur Islamic Community Center, (916) 208-6171, haroon.shaikh@masjidannur.com
  • Kevin Nafai, Store Owner, MetroPCS, (916) 728-8888, zainmotorz@gmail.com

Timeline

Facility Manager / Head of Security

Masjid Annur Islamic Community Center
2021.01

Technical Specialist

Apple Inc.
2019.01

Sales Representative / Manager

Metro Personal Communications Services (PCS)
2018.01

High School Diploma -

Monterey Trail High School

Associate Degree -

Consumes River College

Related Courses Completed - Political Science, International Relations -

UC Davis

MOD-III CERTIFICATE - BASIC POST ACDEMY

SACRAMENTO REGIONAL PUBLIC SAFETY TRAING CENTER
Fehmi Daoud