Summary
Overview
Work History
Education
Skills
Knowledgeskillsabilities
References
Timeline
Generic

Fehmi Daoud

Elk Grove,CA

Summary

Over 18 years of customer service experience facilitated in communicating sensitivity and compassion for others, public safety, and providing services to the public in a courteous, respectful, responsive, efficient and effective manner.

Overview

Work History

Facility Manager / Head of Security

Masjid Annur Islamic Community Center
01.2021
  • Manage property and staff by maintaining a safe and secure environment
  • Observe for signs of crime or disorder and investigate disturbances on facility property
  • Respond to emergency and non-emergency circumstances regarding after hour alarms, on-site first aid, investigations of theft, parking violations, facility maintenance, etc.

Technical Specialist

Apple Inc.
01.2019
  • Provided support, information, and assistance to clients and answered inquiries
  • Trained clients, in all age groups, to acquire new basic skills in the use of Apple devices
  • Instrumental in maintaining a relationship with clients
  • Identified and diagnosed problems clients had with their devices by evaluating their device symptom descriptions
  • Maintained various logs and records regarding client interactions and relations.

Sales Representative / Manager

Metro Personal Communications Services (PCS)
01.2018
  • Ordered and maintained promotional items as needed for MetroPCS stores
  • Performed a variety of administrative duties related to store and product management, including updating and maintaining asset inventory database
  • Developed and presented to management Power Point presentations on various sales, corporate promotions, monthly accounting reports, etc.

Education

High School Diploma -

Monterey Trail High School
Elk Grove, CA

Associate Degree -

Consumes River College
Elk Grove / Sacramento, CA

Related Courses Completed - Political Science, International Relations -

UC Davis
Davis, CA

MOD-III CERTIFICATE - BASIC POST ACDEMY

SACRAMENTO REGIONAL PUBLIC SAFETY TRAING CENTER
Sacramento, CA
11.2024

Skills

  • Leadership and supervision
  • Planning and scheduling
  • Cost-reduction methods
  • Building Maintenance

Knowledgeskillsabilities

  • Speak, read and write English, Arabic, Hebrew, and Spanish.
  • Cardiopulmonary Resuscitation (CPR) Certified
  • Automated External Defibrillator (AED) Certified
  • Basic Life Support (BLS) Certified
  • Experience in negotiation and influencing individuals.
  • Exceptional organizational skills with the ability to prioritize work and accomplish multiple tasks with detail orientation in a timely manner.
  • Ability to work in a diverse population
  • Ability to work with little or no supervision, direction or instruction.
  • Ability to problem solve.
  • Work collaboratively in a team environment both as a leader as well as a team member.
  • Knowledge of police officer procedure and operating methods.
  • Basic interviewing methods and principles.
  • Modern office procedures, methods, and equipment including computers.
  • Computer applications such as word processing, and spreadsheets.
  • Report writing
  • Remain calm in emergency situations
  • Exercise good judgement and critical thinking skills.
  • Understand and follow oral and written instruction.

References

  • Musa Abebrabbo, Sergeant, Elk Grove PD, (530) 354-3000, musa.rover@gmail.com
  • Adam German, Chief Information Security Officer (CISO), CA State Controller, (916) 572-2326, agerman@sco.ca.gov
  • Haroon Shaikh, Vice President, Masjid Annur Islamic Community Center, (916) 208-6171, haroon.shaikh@masjidannur.com
  • Kevin Nafai, Store Owner, MetroPCS, (916) 728-8888, zainmotorz@gmail.com

Timeline

Facility Manager / Head of Security

Masjid Annur Islamic Community Center
01.2021

Technical Specialist

Apple Inc.
01.2019

Sales Representative / Manager

Metro Personal Communications Services (PCS)
01.2018

High School Diploma -

Monterey Trail High School

Associate Degree -

Consumes River College

Related Courses Completed - Political Science, International Relations -

UC Davis

MOD-III CERTIFICATE - BASIC POST ACDEMY

SACRAMENTO REGIONAL PUBLIC SAFETY TRAING CENTER
Fehmi Daoud