Fei (Kevin) Du, MBA, PMP
Richardson,TX
Summary
Energetic Sales Operations Team Leader driving sales processes from order solicitation through fulfillment and delivery. Rallies team members through strong communication skills, imparting sense of urgency to sales and customer service initiatives. Organized professional with years of experience spearheading team coordination and achievement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Operations Team Leader
NGC Transmission Equipment (America)
02.2024 - Current
- Led sales operations team, driving $100M in annual revenue
- Managed over 800 POs annually with the delivery OTD of 92%
- Completed 3 new commerical contracts signing and 4 renewals, including price protections, margin changes and ensuring compliance with company policies and procedures
- Reported directly to CEO and delivered periodical presentations to senior management to align sales operations strategies with organizational goals and objectives
- Utilized tools to Interpret complex sales data to identify trends, patterns, and opportunities, and presented analysis and recommendations to management for informed decision-making
- Built cross-functional relationships to enhance sales channels and overall company performance (sales, engineering, finance, and production).
- Partnered directly with key customer ($50M+ revenue) to solve customer satisfaction issues and order resolution
- Managed 6 various scales of projects valued up over millions, executed and maintained management processes in the areas of scheduling, quality production, communication and inventory management
- Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices
- Teamed up with external consultant to develop and execute the project of "Lean & 5S Improvement", removing 20+ non-value added activities throughout the production streamline and increasing productivity by 30%
Sales Operations/Project Manager
DHZ Investment Corp.
09.2018 - 01.2022
- Managed projects’ schedule and resources to ensure that projects were completed on time, within $1.3M budget, and with top quality
- Led project to increase utilization rate of mobile app; analyzed data from 1000 monthly active users and
used outputs to guide marketing and product strategies; resulted in average app engagement time increased by 2x and a 25% sales lift - Trained and guided a team of 15 members to maintain high productivity and performance metrics.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
- Controlled costs and optimized spending via restructuring of budgets for labor and inventory purchasing
- Applied customer feedback to develop process improvements and support long-term business needs
Field Engineer/Project Coordinator
DFG Energy L.L.C
08.2015 - 08.2018
- Project coordinator for 10 millions' chemical EOR project
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
- Monitored project progress, identified risks and took corrective action as needed.
- Planned installation, maintenance and operation of oil field equipment
- Assist with purchase manager and co-operate with field people for all purpose of project orders.
- Coordinator in the field to help the accounting department to track the cash flow and control the budget
Education
MBA - Operations Management
The University of Texas At Dallas
Richardson, TX05.2021
Bachelor of Science - Petroleum Engineering
University Of Oklahoma
Norman, OK05.2015
Skills
- Revenue Growth & Pricing Strategy
- Sales Performance Analysis
- Data-driven decision-making
- Customer Relationship Management
- Order Management & Delivery
- Commercial Contract Negotiation
- Project Management (Waterfall and Agile methodologies)
- Leadership/Team Building
- Proficient in MS office software
- Salesforce
- ERP (SAP, MS BC, Jobboss)
Certification
- PMP-Project Management Professional (Credential ID#3423288)
- Certified Google Project Management (Credential ID#EXLGX89BSDNS)
- Certified Google Data Analytics
Timeline
Sales Operations Team Leader
NGC Transmission Equipment (America)
02.2024 - Current
Sales Operations/Project Manager
DHZ Investment Corp.
09.2018 - 01.2022
Field Engineer/Project Coordinator
DFG Energy L.L.C
08.2015 - 08.2018
MBA - Operations Management
The University of Texas At Dallas
Bachelor of Science - Petroleum Engineering
University Of Oklahoma
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