Feilong Peuat
Richmond,VA
Summary
Results-driven Systems Administrator experienced in software implementation, maintenance, and management of complex infrastructures. Delivered effective solutions through strong troubleshooting skills and clear communication with both technical and non-technical stakeholders. Contributed to team success by efficiently managing multiple projects, prioritizing tasks, and optimizing processes in fast-paced environments.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Storage System Administrator
Federal Reserve Bank of Richmond
Richmond, VA
05.2021 - Current
- Managed user accounts and permissions across multiple platforms to ensure compliance with policies.
- Implemented system updates and patches to maintain security and performance standards.
- Developed and documented standard operating procedures for troubleshooting hardware issues.
- Led cross-functional teams in the deployment of new software solutions to improve operational efficiency.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end users.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
IT Analyst Intern
Virginia Department of Motor Vehicles
Richmond, Virginia
01.2021 - 05.2021
- Participate in developmental and unit acceptance testing to prepare for the implementation of new systems for the DMV
- Retesting software defects after remediation and report back retest results to supervisors or project leads
- Alerted management to production and system issues and delays for immediate assistance.
- Keep work in a neat, organized and well documented fashion such that coworkers may step in and assign work
- Analyzed user requirements to enhance system functionality and improve service delivery.
- Assisted in troubleshooting technical issues, providing timely support to end-users for seamless operations.
- Collaborated with cross-functional teams to gather feedback and implement system improvements effectively.
- Conducted data analysis to identify trends, informing decision-making and optimizing operational workflows.
Education
Bachelor of Science - Information Systems
Virginia Commonwealth University
Richmond, Virginia05-2020
Skills
- Data visualization
- System enhancements
- Configuration management
- Performance tuning
- Server maintenance
- Capacity planning
- Cisco router and switch security
- Diagnosing issues
- Technical support
- Software installation
- IT documentation
- Router security management
- Issue diagnosis
- Hardware and software installation
- Team collaboration
- Installation management
- Vendor relationship management
- Parts inventory management
Certification
CompTIA A+, June 2016-June 2019
Timeline
Storage System Administrator
Federal Reserve Bank of Richmond
05.2021 - Current
IT Analyst Intern
Virginia Department of Motor Vehicles
01.2021 - 05.2021
Bachelor of Science - Information Systems
Virginia Commonwealth University