Feivel Rosenfeld
Brooklyn,NY
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
8
8
years of professional experience
Work History
IT Technician
The Computer Store
Brooklyn, NY
01.2019 - 01.2022
- Selected or developed teaching aids such as training handbooks, tutorials or quick reference guides.
- Documented training provided and validated accurate allocation of budgeted time.
- Developed, planned and implemented training programs.
- Conferred with management and other employees to understand work situations needing training updates.
- Created and oversaw POS training programs for operations.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Tested functional compliance of company products.
- Designed and developed analytical data structures.
- Developed conversion and system implementation plans.
- Designed and implemented scalable applications for data extraction and analysis.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
IT Manager
Kensington Capital
Brooklytn
01.2015 - 12.2019
- Patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Configured systems according to prescribed software and hardware frameworks.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Monitored systems in operation and quickly troubleshot errors.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Recovered critical information from data back ups to restore functionality.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Recommended new and replacement hardware and software purchases.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Education
High School Diploma -
Bobov
Skills
- Issue and Resolution Tracking
- System Performance Assessment
- Collaborative Team Player
- Service Schedule Coordination
- Training Material Development
- Microsoft Windows and Office
- Troubleshooting Network Issues
- Organizational Skills
- Help Desk Support
- Defect Analysis and Resolution
- Resolving Problems and Incidents
- Tracking and Documentation
- Hardware and Software Repair
- Software Evaluation
- Leading Software Development Teams
- Service Desk Team Management
- Data Connectivity
- Application Installation
Timeline
IT Technician
The Computer Store
01.2019 - 01.2022
IT Manager
Kensington Capital
01.2015 - 12.2019
High School Diploma -
Bobov
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