Feiyu He
211 Pennell Rd,PA
Summary
Detail-oriented professional with experience in service coordination, medical billing, and client support. Skilled in scheduling, problem solving, and maintaining accurate documentation while delivering high-quality customer service. Bilingual in Mandarin and Cantonese and recognized for strong teamwork and adaptability.
Overview
12
12
years of professional experience
Work History
Service Coordinator
Lingdao Home Care
Philadelphia, PA
05.2023 - Current
- Coordinated service schedules and appointments with clients.
- Provided customer service to ensure client satisfaction.
- Maintained accurate records of services provided for each client.
- Handled incoming calls and inquiries from customers regarding services offered.
- Researched, identified and resolved customer complaints in a timely manner.
Medicare Biller
MEALS DIRECT LLC.
01.2022 - 07.2023
- Processed approximately 400 participant claims weekly using billing software.
- Performed data entry of patient information into medical billing system.
- Investigated, corrected, and updated patient records as needed.
- Maintained detailed records of all activities related to Medicare billing.
- Prepared weekly summaries of charges, payments, adjustments, denials, refunds.
Army Reserves
Military
06.2017 - 06.2023
- Acquired essential combat skills through basic training program.
- Deploy to Kuwait, 2020-2021.
- Serves as cargo handler and checker; loads, unloads, checks, and tallies cargo; uses and maintains slings, nets, hooks, pallets, spreaders, lifting bars, winches, hoists, and other cargo-handling equipment; employs safety procedures; signals winchman, hoistman, or cargo equipment operator where to move cargo.
Waitress
Hunan Restaurant
10.2013 - 12.2016
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning
Education
Bachelor of Arts - Business Administration Accounting Concentration
University of Maine At Presque Isle
Presque Isle, ME05-2025
Skills
- Able to adapt to new environments, policy changes & people
- Office Microsoft
- Food safety understanding
- Medical billing
- Chinese-Mandarin/Cantonese
- Energetic work attitude
- Strong organizational skills
- Team player
- Motivated to creating & maintaining positive work environment
Timeline
Service Coordinator
Lingdao Home Care
05.2023 - Current
Medicare Biller
MEALS DIRECT LLC.
01.2022 - 07.2023
Army Reserves
Military
06.2017 - 06.2023
Waitress
Hunan Restaurant
10.2013 - 12.2016
Bachelor of Arts - Business Administration Accounting Concentration
University of Maine At Presque Isle