Fekade Moges
Saint Paul,MN
Summary
Skilled Case Manager experienced in coordinating care for intellectually disabled individuals. Proactive and resourceful professional makes appropriate decisions for high-quality and cost-effective care. Careful provider of preventive and proactive care for fragile patients.
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Flexible hard worker ready to learn and contribute to team success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Assured Care Home Health Services
Bloomington, MN
06.2024 - Current
- Assisted with the organization and execution of operational processes.
- Managed communications between departments to ensure efficient operations.
- Generated reports detailing performance metrics and progress against goals.
- Conducted training sessions for new employees on operational procedures.
- Organized meetings, conferences, and other events related to operations.
- Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
Case Manager
Easter Seals Arc Northeast Indiana
Fort Wayne, IN
08.2006 - 04.2017
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Collaborated with various healthcare providers to facilitate delivery of services.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Developed comprehensive client-driven case plan with short and long-term goals.
- Managed multiple program budgets and approved purchases for staff.
Direct Support Professional
Fort Wayne State Developmental Center
Fort Wayne, IN
09.2002 - 06.2006
- Maintained clean and well-organized environment for client happiness and safety.
- Transported clients to doctor's appointments and errands.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Helped patients adjust to hospital routines and thrive in structured environments.
- Served meals and assisted immobile or disabled individuals with eating.
Education
Bachelor of Science - Organizational Leadership
Indiana University - Purdue University Fort Wayne
Fort Wayne, IN05.2014
Master of Science - Business Management
Indiana Wesleyan University
Marion, IN04.2016
Skills
- Emotional awareness
- Patient assessment
- Effective customer communication
- Quality assurance controls
- Client meetings
- Active listening
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Negotiated with vendors, saving the company $30,000 annually.
- Promoted from Direct Support Professional to Case Manager, in less than 12-months
- Developed relationships with 100 new clients and typically exceeded sales goals by 95%.
- Led team to achieve goal, earning recognition from upper management and financial reward.
Certification
- CPR
- FirstAid
Timeline
Operations Coordinator
Assured Care Home Health Services
06.2024 - Current
Case Manager
Easter Seals Arc Northeast Indiana
08.2006 - 04.2017
Direct Support Professional
Fort Wayne State Developmental Center
09.2002 - 06.2006
Bachelor of Science - Organizational Leadership
Indiana University - Purdue University Fort Wayne
Master of Science - Business Management
Indiana Wesleyan University
- CPR
- FirstAid
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