Fela McGill
Austin
Summary
Reliable administrative specialist with extensive experience in payroll, documentation management, and team collaboration. Known for adaptability and attention to detail, contributing effectively to onboarding and training initiatives, while enhancing operational workflows.
Overview
13
13
years of professional experience
Work History
Admin Specialist
H-E-B Plus
Kyle, TX
06.2022 - Current
- -Worked on payroll. Assisting partners with time card edits, corrections, entitlement requests, etc.
- Maintain filling system of partner files both personal and medical
- Maintain proper inventory of supplies including uniforms.
- Coordinate store meetings, talk with partners about H-E-B benefits, policies, procedures, job postings, etc.
- Support management with administrative tasks.
- Assisted with the hiring process. Also schedule orientation for new hires.
- Assist with New Hire Orientation if needed. Setup new hires for online training after.
- Attended Safety meetings as the safety champion for the department, restock the first aid kit.
- Assisted with any other responsibilities as requested from the store (partner events, celebrations, etc.)
Customer Champion II
H-E-B Plus
Kyle, TX
01.2014 - 06.2022
- Observe and report suspicious activity that occurs on the sales floor via the Genetec Cameras as well as conducting daily floor walks.
- Offer customer service to the customers that are shopping in the store.
- Assist in other departments when the need is there.
- Conduct receipt checks at the doors, especially when the Gatekeeper system has been activated.
- Training the new cross trainers on how to do the role of Customer Champion, and submitting statements and video downloads as evidence to the Kyle Police department.
Loss Prevention Specialist
H-E-B Central TX
Austin, TX
12.2012 - 12.2013
- Assisted in the apprehension and prosecution of shoplifters, deterring future incidents.
- Facilitated strong communication between store staff and loss prevention team, fostering awareness and cooperation among all personnel.
- Enhanced store security through regular surveillance and monitoring activities.
- Maintained detailed records of all loss prevention activities, ensuring accuracy and timely reporting to management.
- Collaborated with law enforcement to report crime and suspicious activity.
Education
Bachelor of Arts - Psychology
Our Lady of The Lake University
San Antonio, TX06-2006
Skills
- Customer relations
- Documentation management
- Expert problem solving
- Team collaboration
- Problem-solving
- Multitasking
- Attention to detail
- Active listening
- Reliability
- Adaptability and flexibility
Timeline
Admin Specialist
H-E-B Plus
06.2022 - Current
Customer Champion II
H-E-B Plus
01.2014 - 06.2022
Loss Prevention Specialist
H-E-B Central TX
12.2012 - 12.2013
Bachelor of Arts - Psychology
Our Lady of The Lake University