FELECIA BRUNSON

Provided excellent service and atention to customers when face-to-face or
through phone conversations.
Escort clients when entering The Data Center to work on accounts
Process media when received in for Disaster Recovery
Complete daily shift turnover

• Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts
• Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist in mail-sorting processes.

• Provided excellent service and attention to customers when face-to-face or through phone conversations
• Escorted clients when entering the Data Center to work on accounts
• Processed media when received in for Disaster Recovery
• Completed daily shift turnover.

• Exercised critical thinking and problem-solving skills in urgent situations
• Exercised versatility in fast-paced, agile work environments
• Interacted with customers via telephone and e-mail
• Participated in ongoing training and compliance activities
• Enforced company policies, answered coworkers' questions, and trained new personnel
• Perform inventory and audits when required
• Prepare monthly reports for client accounts
• Assist in analysis when needed, prepare for disaster recovery for accounts, making sure all media is located and sent out.

• Duties include working with clients and co-workers, making sure accounts are processed in and out correctly
• Perform inventory and audits when required
• Prepare monthly reports for client accounts
• Prepare daily schedule and monthly reports for management
• Assist in analysis when needed, prepare for disaster recovery for accounts, making sure all media is located and sent out
• Help out with destruction when informed by the analysis and management
• Cover shifts when needed.