Felecia Comer

• Responded to customer calls and emails to answer questions about products and services.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

• Improved transportation scheduling by efficiently coordinating and managing appointments and deliveries.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information about delivery status.
• Reduced errors in documentation, maintaining thorough records of all transportation activities and expenses.
• Collaborated with team members to develop more efficient workflow processes for the transportation department.
• Managed relationships with external vendors, negotiating contracts to secure favorable rates for transportation services.
• Facilitated interdepartmental communication, working closely with other teams to ensure seamless coordination of transportation services.
• Maintained a high level of organization, managing multiple competing priorities within tight deadlines for successful outcomes.

Typed and transcribed agents reports, interviewed victims, wrote reports, composed search warrants and executed. Design photo line ups for victims.

Answered calls from victims of crimes and gave them updates or referred to agent handling the case.

I also transcribed tapes for the FBI and DEA and assisted them with investigations as well. Transported criminals.