Felecia Gargus

• Responsible for overseeing 300 units.
• Manage and execute all aspects of financial reporting, including budget preparation.
• Maintain accurate and up-to-date financial records on a weekly, monthly, and yearly basis to ensure smooth operability of my property.
• Strong written and oral communication skills allow me to build a strong team.
• Successful in maintaining renewals at 70% or higher.
• Successful in keeping a 95% or higher occupancy level.

• Oversight of 6 stabilized assets with a total of 1,400 units in the downtown, midtown, Cordova, Bartlett, and East Memphis market and 2 new developments in the downtown market. These assets consist of market rate, value-add, mixed-use, new development, and lease-up.
• Worked closely with the due diligence team on successfully transitioning new assets within the portfolio.
• Prepared annual budgets and quarterly re-forecasts, management plans, and monthly performance and variance reports.
• Conducted meetings with Asset Management to ensure requirements were met and that monthly income met and/or exceeded budget.
• Through positive, constant motivation and follow-up, my properties were always able to meet or, in most cases, exceed budget goals.

Oversee a portfolio of 7 communities to include new construction development, renovations, and conventional housing.

• Parcels at Concourse is a mixed-use urban village development that is made up of 265 residential units as well as a variety of commercial spaces that is made up of 1.5 million square feet. This project is a newly redeveloped historical building that was known as the Sears Tower.
• I work closely with Commercial Advisors and the development team to ensure that this property runs efficiently.
• Train and mentor employees to maximize team performance and achieve daily performance objectives.
• Research industry trends and integrate new sales strategies to drive campaign performance. "Parcel Pending"
• Lead employee performance reviews and discuss improvement strategies with each team member.
• Oversee development of marketing plans for programs to drive sales, profit and brand objectives.
• Responsible for oversite management for Metro 67 a 157 unit class A downtown asset and Madison Midtown a 220 unit new development in Midtown.

• Oversite for the renovation of the historical Hotel Chisca that was originally built 1913.
• This asset consists of 161 apartments and commercial space.
• This property was quickly leased up and running smoothly within 6 months of accepting available units.

• Oversite for the new construction of 180-unit luxury apartment community.

• Oversite for the new construction of 144-unit luxury apartment community.
• Directed 100% occupancy within six months of opening.

• I managed Uptown Square Apartments for LEDIC Management Group for four months.
• The Owner changed management companies and I stayed with LEDIC and became a floating manager for two months.

• Generated new sales within the Louisiana, Tennessee and Arkansas area.
• Attained monthly revenue and sales goals.
• Maintained a high level of customer service through training and customer support.
• Participated in the local associations and attended necessary industry events and meetings.
• Built strong relationships with apartment industry professionals.

• During my employment with SWH I advanced quickly from Leasing
  Agent to Assistant Property Manager within six months.
• Within twelve months I became Property Manager.

• Developed relationships with prospective customers using daily solicitation through direct customer contact, emails and other networking avenues.
• Analyzed and adjusted to market conditions to drive brokerage firm net revenue.
• Created processes to achieve cost reductions, improve productivity and enhance service levels.
• Built positive carrier partnerships and oversaw compliance with service standards.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Educated customers on special pricing opportunities and company offerings.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Developed strong customer relationships to encourage repeat business.
• Set up and activated customer accounts.
• Mentored new employees on procedures and policies to maximize team performance.
• Trained new hires on products and services, best practices and protocols to reduce process gaps.
• Rolled out operational improvements and solutions to deliver top-notch customer service.