Felecia Jones
Miami Beach,FL
Summary
Driven operations associate promoting a several-year career handling logistics management responsibilities successfully. A self-motivated professional known for prioritizing tasks and having excellent time management skills. Ready for a new position that involves overseeing various duties in a fast-paced setting.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Operations Associate
Neiman Marcus
Bar Harbor, FL
10.2025 - Current
- Assisted in daily operations by processing customer orders and managing inventory.
- Collaborated with team members to maintain an organized and efficient workspace.
- Supported inventory management by tracking stock levels and reporting discrepancies.
- Greeted customers and provided excellent customer service.
- Satisfied customers with quick, accurate service under tight deadlines.
- Conducted regular quality checks on items before packing for shipment.
Front Desk Agent
Miami Management Incorporated
Miami Beach, FL
09.2020 - Current
- Greeted residents and guests warmly and provided assistance
- Handled resident inquiries and resolved issues promptly and professionally.
- Coordinated with maintenance for prompt resolution of facility concerns.
- Trained new front desk staff on procedures and customer service standards.
- Answered phones, responded to inquiries, and took messages.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Inputted guest information into computer system accurately and securely.
- Maintained cleanliness of lobby area at all times.
Customer Operations Assistant Manager
Forever 21
Miami Beach
10.2018 - 04.2023
- Managed daily operations to enhance customer service and satisfaction.
- Trained and mentored new team members on company policies and procedures.
- Coordinated inventory management to ensure product availability and organization.
- Assisted in resolving customer inquiries and complaints effectively.
- Collaborated with cross-functional teams to support promotional events and campaigns.
Visual Merchandiser
Winston Retail/Nike
Miami, Florida
09.2021 - 08.2022
- Designed and implemented visual displays to enhance customer engagement.
- Collaborated with the marketing team to align visuals with promotional campaigns.
- Conducted regular store visits to assess visual merchandising standards and needs.
Education
Associate of Science - Radiology
University of Charleston
Beckley, WV 08.2012 - 09.2014
Skills
- Inventory management
- Order processing
- Customer service
- Quality assurance
- Visual merchandising
- Store operations
- Conflict resolution
Timeline
Operations Associate
Neiman Marcus
10.2025 - Current
Visual Merchandiser
Winston Retail/Nike
09.2021 - 08.2022
Front Desk Agent
Miami Management Incorporated
09.2020 - Current
Customer Operations Assistant Manager
Forever 21
10.2018 - 04.2023
Associate of Science - Radiology
University of Charleston
08.2012 - 09.2014