Felecia Mills
North Carolina State Veterans Home
Morganton,NC
7
years of professional experience
Dedicated healthcare professional with a background in resident-focused care, staff training, and communication. Known for compassion, attention to detail, and accurate documentation. Ready to support daily living needs, monitor changes, and contribute to quality patient outcomes.
Work History
Certified Nursing Assistant
3 Months- Documented daily resident care, intake, output, and observations accurately in medical records.
- Assisted 10 to 20 residents daily with bathing, grooming, dressing, and oral hygiene while preserving dignity and comfort.
- Supported safe transfers, ambulation, and repositioning using proper body mechanics and lift equipment.
Certified Nursing Assistant
5 Months- Responded to call lights and provided timely assistance with toileting, feeding, and personal needs.
- Followed facility policies, safety protocols, and HIPAA requirements while delivering compassionate care.
- Assisted between 5 to 10 residents daily with bathing, grooming, dressing, and oral hygiene while preserving dignity and comfort.
- Assisted between 5 to 10 residents daily with daily living activities for enhanced comfort and well-being.
Owner
2 Years- Developed and maintained strong relationships with 7 clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Directed daily cleaning operations, ensuring consistent service quality and client satisfaction.
Lead Professional House Cleaner
6 Months- Supervised daily cleaning workflows to ensure consistent service quality across residential properties.
- Inspected completed work for detail, accuracy, and missed areas before client walkthrough.
- Trained 4 new cleaners on proper sanitation methods, equipment use, and safety procedures.
- Performed deep cleaning tasks including bathrooms, kitchens, floors, and high-touch surfaces.
Lead Cleaning Technician
1 Year- Performed detailed vacation rental cleaning, including dusting, vacuuming, mopping, and bathroom sanitization.
- Inspected rooms for missed areas and corrected quality issues before completion.
- Restored kitchens and living areas to presentation-ready condition with consistent attention to detail.
- Trained 3 new team members on company protocols and best practices for exceptional service delivery.
Personal Care Assistant/Medication Technician
11 Months- Maintained a clean, safe, and well-organized resident environment
- Documented care activities and observations accurately to support continuity of service.
- Monitored client vital signs, administered medications, and tracked behaviors and changes to keep the nurse well-informed.
- Supported 7 to 8 residents daily with personal hygiene, grooming, and daily living activities with dignity and respect.
Education
GED
Skills
CNA Certification
Direct Patient Care
Basic Life Support
CPR Certification
Staff Training
Vital signs monitoring
Business operations
Client Service
Business Management
Healthcare operations
Budget Development
Compassion and Empathy
Timeline
Certified Nursing Assistant
North Carolina State Veterans Home
07.2024 - 10.2024Read More
Certified Nursing Assistant
Mountain Ridge Health and Rehab
02.2024 - 07.2024Read More
Owner
Carolina Clean Freaks, LLC
12.2021 - 12.2023Read More
Lead Professional House Cleaner
CJ's Cleaning Service
06.2021 - 12.2021Read More
Lead Cleaning Technician
Mountain Maids Cleaning
06.2020 - 06.2021Read More
Personal Care Assistant/Medication Technician
Tores Homes
05.2017 - 04.2018Read More
AB Technical Community College
GED
Read More