Felecia Moore
Detroit,MI
Summary
I'm a very motivated individual that isa hands on perfectionist.
Overview
4
4
years of professional experience
Work History
Delivery Driver
DoorDash
Detroit, MI
12.2020 - Current
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Handled merchandise in accordance with product handling standards.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Utilized street maps to plan and determine most efficient routes.
- Notified customers of delays to decrease calls to support.
Auto Parts Delivery Driver
Bob Maxey Ford of Detroit
Detroit, MI
08.2023 - 11.2023
- Logged deliveries and pickups and quickly loaded and unloaded deliveries.
- Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
- Assisted do-it-yourself customers between deliveries by reading codes from customer automobiles and installed wipers blades, batteries and light bulbs.
- Built and maintained thorough knowledge of store products and current promotions, set up marketing displays, stocked shelves and kept store neat, clean and inviting.
- Collaborated with supervisors on any changes or concerns related to delivery schedules.
- Loaded and unloaded merchandise from delivery truck.
- Ensured safe operation of company vehicles at all times by following established safety policies and procedures.
- Verified accuracy of all orders before leaving the warehouse.
- Followed DOT regulations regarding transportation of hazardous materials.
- Delivered goods to customers in a timely manner while adhering to assigned routes and time schedules.
- Monitored condition of cargo throughout route to ensure it remained secure and intact until delivered.
- Stocked shelves with incoming inventory when not making deliveries.
- Performed routine inspections of vehicle equipment such as tires, lights, brakes, gas and oil levels.
- Utilized GPS navigation system to locate addresses quickly and efficiently.
- Cleaned interior cab area upon returning from each trip; washed exterior of vehicle periodically as needed.
- Checked load security prior to departing from warehouse facility and during route stops.
- Packaged and safely loaded parts and materials to prevent damage during transportation.
- Unloaded and organized inventory received from manufacturers and distribution centers.
- Pulled specific store parts from inventory and occasionally used dollies to load and unload heavy equipment from vehicles.
- Built rapport with local store owners and key customers to promote repeat business.
- Strengthened customer relationships with prompt and professional service.
- Obtained customer signature on receipt for pickup or delivery.
- Picked up and delivered parts and equipment to customers, satellite stores and vendors.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Security Officer
Special Multi Services
Detroit, MI
12.2022 - 09.2023
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Documented security-related situations and submitted in-depth reports to superiors.
- Provided escorts for visitors as needed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Enforced access control measures in accordance with established procedures.
- Adhered to post orders while maintaining a visible presence around the property.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Investigated all reported incidents of theft or vandalism on premises.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
Over the Road Truck Driver
Ozark Motor Lines
Memphis , TN
02.2020 - 10.2020
- Planned routes using GPS systems or maps for efficient navigation during long-distance hauls.
- Followed all applicable state and federal laws while driving long distances.
- Maintained truck logbook, including records of fuel purchases, mileage, and other relevant information.
- Participated in regular safety meetings conducted by employer or regulatory agencies.
- Stayed up-to-date with changes in DOT regulations concerning hours of service compliance.
- Delivered goods safely and efficiently according to delivery schedule.
- Managed paperwork related to shipments such as manifests and bills of lading.
- Maintained communication with dispatch personnel regarding delivery updates and arrival times.
- Recorded delivery information such as time of delivery, product type, condition of merchandise.
- Conducted pre-trip inspections of the vehicle's engine components, brakes, tires, lights, signals.
- Reported any mechanical problems or vehicle damage to supervisor immediately.
- Ensured that cargo was properly loaded and distributed in order to maintain proper balance of weight in truck bed.
- Provided customer service by answering questions about products or services offered.
- Adhered to safety regulations when loading and unloading freight from trailers or containers.
- Loaded, secured, and unloaded cargo on trucks according to company policies.
- Verified the accuracy of shipping documents for each load.
- Communicated professionally with customers regarding deliveries, pickups, and other related matters.
- Inspected vehicle before and after trips to ensure safe operation.
- Performed preventative maintenance checks on vehicles such as changing oil and checking fluid levels.
- Utilized knowledge of local roads in order to minimize traffic delays during deliveries.
- Logged driving hours and fuel usage data on time to keep reports current.
- Hooked and unhooked trailers from tractor and converter dollies.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Loaded, balanced and secured product to safely transport goods.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Retained valid proof of insurance and registration in vehicles.
- Provided top product shipment delivery quality control, eliminating downtime, and maximizing revenue.
- Read and interpreted maps to determine vehicle routes.
- Used ropes and blocks to safely secure cargo for transport.
- Delivered customer orders to homes and places of business within established time frames.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Conducted emergency roadside repairs, changed tires, replaced light bulbs, and installed fuses and tire chains.
- Drove tractor-trailer combinations to transport and deliver products, livestock or other materials.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
Education
Class A CDL - Truck And Bus Driving
U. S. Truck Driver Training School
Sterling Heights, MI11-2019
Skills
- Package scanning
- Order Verification
- Tractor-trailer driving
- Payment Collection
- Vehicle Maintenance
- Quality Assurance
- Load Balancing
- Cargo Handling
- GPS Navigation
- DOT Compliance
- Goods Transport
- Equipment Operation
- Mileage Tracking
- Complex Problem-Solving
- Clean Driving Record
- Positive Attitude
- Time Management
- Experienced manual transmission driver
- Problem-Solving
- Heavy hauling
- Exceptional written and verbal communication skills
- Stocking and Inventory
- Materials Transport
- Pre-Trip and Post-Trip Inspections
- Trip planning
- Shopping Orders
- Vehicle Cleaning and Maintenance
- Loading and unloading
- Courteous and polite demeanor
- Delivery Scheduling
- Attention to Detail
- Route Planning
- Customer Service
- Defensive Driving
- Clean MVR
- OTR Driving
- Safe Driving Record
- Documentation And Reporting
- Teamwork and Collaboration
- Excellent sense of direction
- Punctual and Reliable
- Vehicle inspections
- Shipping and packaging
- Defensive driver training
Timeline
Auto Parts Delivery Driver
Bob Maxey Ford of Detroit
08.2023 - 11.2023
Security Officer
Special Multi Services
12.2022 - 09.2023
Delivery Driver
DoorDash
12.2020 - Current
Over the Road Truck Driver
Ozark Motor Lines
02.2020 - 10.2020
Class A CDL - Truck And Bus Driving
U. S. Truck Driver Training School