Felecia Washington
D'Iberville,MS
Summary
Dynamic Customer Service Representative with proven success at Lifestyles Wellness and Weight Loss, excelling in conflict resolution and patient care. Leveraging critical thinking and active listening skills, I consistently foster loyalty and trust while managing high-pressure situations. Proficient in Microsoft Office Suite, I effectively document interactions and enhance customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Medical Assistant
Lifestyles Wellness and Weight Loss
Gulfport, MS
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Inbound and outbound calls for consultation appointments and discussing what products we provide to get started joining program
Patient Service Representative
Help at Home
Gulfport Ms
01.2020 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Work From Home Inbound Sales Representative
Tony Lawn Care Sales
Gulfport, MS
01.2022 - 02.2024
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
Education
Associate Degree In Nursing - Nursing Education
Pearl River Community College
Poplarville, MS12.2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Call center operations
- Microsoft PowerPoint
- Microsoft Office Suite
Timeline
Customer Service Representative Medical Assistant
Lifestyles Wellness and Weight Loss
01.2025 - Current
Work From Home Inbound Sales Representative
Tony Lawn Care Sales
01.2022 - 02.2024
Patient Service Representative
Help at Home
01.2020 - Current
Associate Degree In Nursing - Nursing Education
Pearl River Community College