Hi, I’m
Desiree Stanton
Sparks,NV
Summary
To obtain a healthcare position in which I can maximize my strengths in clinical practice, therefore enabling me to expand my knowledge and experience by providing quality care to patients.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
years of professional experience
1
Certification
Work History
Renown HealthReno, NV
Customer Service Representative (CSR)/ Panel Coordinator/ Medical Assistant
02.2020 - 01.2024
Job overview
- Responsible for all Senior Care Plus and Medicare Annual Wellness Visits
- Ensuring that all health maintenance and immunizations are up to date
- Chart review and assessment of gaps in care or opportunities, and effective communication with the providers on care gaps
- Complete dual visits with the provider, expected to maintain the daily workflow of the clinic
- This includes but not limited too; room patients, obtaining vital signs, assisting or preforming procedures, working in the lab and getting specimens out for the day, answering phones
- Demonstrating established customer service behaviors and standards, assisting with relaying unrecognized Hierarchical Condition Category (HCC) codes from our partner insurance company and relaying relevant information to the providers.
GASTROENTEROLOGY CONSULTANTSCarson City, NV
Medical Assistant/ Phones
05.2018 - 01.2020
Job overview
- Answers and returns calls from patients about plan of care as established by the provider, provides patient and family education in regards to medications, treatments, procedures and preparations
- Responsible for the efficient flow of patients through the clinic, assists patients with completing medical history questionnaires, helping rooming and discharging patients when necessary
- Assists physician with limited procedures as requested, work with providers to complete prior authorization of medications, FMLA paperwork, durable medical equipment paperwork, and patient assistance
- Provide daily reports, sending of referrals to outside providers, and preforming patient testing in clinic which may include, but not limited to Fecal Immunochemical test, Hydrogen breath tests, H
- Pylori urea breath test, Capsule endoscopy and Smart Pill.
ST. JOSEPH HERITAGE HEALTHCARENapa, CA
Medical Assistant
06.2017 - 03.2018
Job overview
- Checking in/rooming patients, obtaining vital signs, phlebotomy, scheduling appointments and procedures, administrating injections, obtaining medical records and prepping for physicians
- Front office answering phones to triage patients, scanning records.
Cancer Care SpecialistsReno, NV
Medical Assistant
12.2015 - 11.2016
Job overview
- Checking in/rooming patients, obtaining vital signs, phlebotomy, assisting providers with procedures, administrating injections, obtaining medical records, laboratory
SIERRA NEVADA CANCER CENTERCarson City, NV
Medical Assistant
12.2013 - 09.2015
Job overview
- Scheduling appointments and procedures; rooming patients and obtaining vitals; assisting in bone marrow biopsy procedures, administrating injections, sterilization of exam rooms, obtaining medical records, front office
SILVER SAGE CENTER FOR MEDICINEReno, NV
Medical Assistant Externship
06.2013 - 07.2013
Job overview
- Externship for school
Childcare Provider/assistant Teacherthe Child Garden at South Meadows
10.2011 - 05.2012
Job overview
- Provided a safe environment for up to twelve children; prepared curriculum and daily projects
BLUE KANGAROO LEARNING CENTER
Childcare Provider
02.2011 - 07.2011
Job overview
- Ensured the safety of children; taught sign language; prepared meals
KIDS R KIDS
Childcare Provider
04.2008 - 01.2011
Job overview
- Prepared daily classroom projects; taught sign language; prepared meals; completed over 80 hours of ECE courses
Education
CAREER COLLEGE OF NORTHERN NEVADA
Associate of Occupation Studies Degree in Medical Assistant
06.2013
Damonte Ranch High School
High school diploma or GED in General Studies
06.2008
Skills
- CPR certified
- Injection administration
- Vital signs
- Obtaining medical records
- Patient charting
- Knowledge of HIPAA regulations
- Electronic records management
- Able to successfully multi-task
- Very quick learner
- Motivated
- Reliable and dependable
- EMR Systems
- Epic
- Experience Administering Injections
- Laboratory Experience
- Patient Care
- Triage
- Clerical Experience
- Medical Scheduling
- Office Administration
- Typing
- Insurance Verification
- Documentation review
- Inbound and Outbound Calling
- Appointment Scheduling
- De-Escalation Techniques
- Data Entry
- Microsoft Outlook
- Adaptive team player
- Senior leadership support
- Problem-solving abilities
- Professional telephone demeanor
- Positive and professional
- Customer Service
- Quality Assurance Controls
- Follow-up skills
- Call Management
- Patient-focused care
- Procedure Assistance
- Patient Scheduling
- Insurance Claims
- Certified in Basic Life Support (BLS)
- Direct Patient Care
- Quick problem solver
- Calm and level-headed under duress
- Vital Sign Monitoring
- Clinical Documentation
- Communicating with patient families
- Medical terminology knowledge
- Venipuncture and phlebotomy
- Maintaining confidentiality
- Sterilization techniques
Certification
- CPR Certification
- Certified Medical Assistant
- Child Development Associate Certification
- First Aid Certification
- BLS Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative (CSR)/ Panel Coordinator/ Medical Assistant
Renown Health
02.2020 - 01.2024
Medical Assistant/ Phones
GASTROENTEROLOGY CONSULTANTS
05.2018 - 01.2020
Medical Assistant
ST. JOSEPH HERITAGE HEALTHCARE
06.2017 - 03.2018
Medical Assistant
Cancer Care Specialists
12.2015 - 11.2016
Medical Assistant
SIERRA NEVADA CANCER CENTER
12.2013 - 09.2015
Medical Assistant Externship
SILVER SAGE CENTER FOR MEDICINE
06.2013 - 07.2013
Childcare Provider/assistant Teacherthe Child Garden at South Meadows
10.2011 - 05.2012
Childcare Provider
BLUE KANGAROO LEARNING CENTER
02.2011 - 07.2011
Childcare Provider
KIDS R KIDS
04.2008 - 01.2011
CAREER COLLEGE OF NORTHERN NEVADA
Associate of Occupation Studies Degree in Medical Assistant
Damonte Ranch High School
High school diploma or GED in General Studies
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