Marisol Vera
Carson,CA
Summary
Dynamic professional with a proven track record at International Paper, excelling in customer relationship management and data analysis. Recognized for exceptional interpersonal communication and meticulous attention to detail, I effectively resolved customer complaints and trained junior staff, enhancing team collaboration and client satisfaction. CPR and HIPAA certified, I thrive in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Account Coordinator/Senior Customer Service Representative
International Paper
05.2021 - Current
- Developed and maintained detailed reports on account status, ensuring accurate data tracking and analysis.
- Trained junior staff on best practices for account management, fostering a collaborative team environment.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Streamlined communication between departments, fostering collaboration and information sharing.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Medical Secretary
Reveal Wellness
03.2019 - 02.2021
- Managed appointment scheduling and patient flow to enhance office efficiency.
- Maintained organized patient records in compliance with healthcare regulations.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Supported office staff and operational requirements with administrative tasks.
Education
Associate of Science - Nursing
Long Beach City College
Long Beach, CA06-2025
Skills
- 65 WPM
- Database administration
- Exceptional interpersonal communication
- Customer relationship management (CRM)
- Meticulous attention to detail
- Heavy call volume , multi-lines
- ExpertMicrosoft outlook, word, and Excel
- CPR certified
- HIPPA Certified
Languages
Spanish
Timeline
Account Coordinator/Senior Customer Service Representative
International Paper
05.2021 - Current
Medical Secretary
Reveal Wellness
03.2019 - 02.2021
Associate of Science - Nursing
Long Beach City College