Derek D. Cloward
Cortland
Summary
I am currently seeking a new, fast paced, friendly environment. Whether it be in customer service or other areas, I believe my detail oriented,efficient approach can be an asset to any team. My goal is to find a place where I can learn and grow, and be an asset to my coworkers and employer.
Overview
21
21
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
The UPS Store
Warren
12.2022 - 02.2026
- Provided friendly and upbeat customer service in a busy, fast-paced environment, enhancing customer satisfaction.
- Assisted customers at UPS Store with diverse business needs, ensuring their requirements were met effectively.
- Managed returns, copies, print jobs, shipping, inbound packages, mailboxes, and stocked essential products.
CUSTOMER SERVICE REPRESENTATIVE
The UPS Store, The M Resort
Las Vegas
03.2018 - 11.2022
- Coordinated business center and UPS Store operations, managing delivery of packages and freight for convention planners to ensure timely logistics.
- Assisted customers with shipping options and packaging needs.
- Managed customer inquiries through phone, email, and in-person interactions.
- Processed shipments using UPS shipping software and systems.
CUSTOMER SERVICE REPRESENTATIVE
The UPS Store, Flamingo Hotel
Las Vegas
03.2014 - 12.2017
- Facilitated guest access to packaging, printing, and internet services, enhancing overall guest experience.
- Coordinated with hotel staff to streamline processing and delivery of inbound packages, ensuring timely service for guests.
- Provided exceptional customer support in a fast-paced retail environment.
- Assisted customers with shipping, packing, and printing services daily.
- Handled cash transactions and managed point-of-sale systems efficiently.
BUSINESS CENTER REPRESENTATIVE
Caesars Palace
Las Vegas
09.2009 - 07.2012
- Assisted guests with their printing and shipping needs while maintaining the high standards required for Caesars to become a 5 star hotel.
- Assisted guests with inquiries and provided information on hotel services.
- Operated office equipment, including printers and copiers for guest services.
BUSINESS CENTER REPRESENTATIVE
Rio Hotel and Casino
Las Vegas
08.2007 - 09.2009
- Collaborated with guests to facilitate shipping, receiving, and handling of packages in a team-oriented environment.
- Assisted with package handling during busy convention periods.
- Daily use of the Fedex, UPS (Trackpad), and LMS hotel systems as well as the Micros terminal for cash, credit, and room charge transactions.
- Provided support for faxing documents, using the internet, and assisting with computer operations.
- Use of Microsoft Office programs on a daily basis.
FRONT DESK AGENT
Rainbow Hotel and Casino
West Wendover
06.2005 - 07.2006
- Delivered exceptional customer service to hotel guests, ensuring a welcoming and comfortable experience.
- Greeted guests and checked them into rooms efficiently.
- Managed reservations using hotel management software daily.
- Assisted guests with inquiries and provided local information promptly.
Education
HIGH SCHOOL DIPLOMA -
West Wendover High School
West Wendover, NV01.2005
Skills
- Microsoft Office Suite
- Excel
- Word
- PowerPoint
- Micros
- Infogenesis
- UPS software
- Package handling
- Shipping coordination
- Printing services
- Inventory management
- Cash handling
- LMS
- Typing
- 10-key data entry
- 65 wpm
Awards
5 Gold Keys, Caesars Entertainment, Customer service.
Timeline
CUSTOMER SERVICE REPRESENTATIVE
The UPS Store
12.2022 - 02.2026
CUSTOMER SERVICE REPRESENTATIVE
The UPS Store, The M Resort
03.2018 - 11.2022
CUSTOMER SERVICE REPRESENTATIVE
The UPS Store, Flamingo Hotel
03.2014 - 12.2017
BUSINESS CENTER REPRESENTATIVE
Caesars Palace
09.2009 - 07.2012
BUSINESS CENTER REPRESENTATIVE
Rio Hotel and Casino
08.2007 - 09.2009
FRONT DESK AGENT
Rainbow Hotel and Casino
06.2005 - 07.2006
HIGH SCHOOL DIPLOMA -
West Wendover High School