Heather Householder
Noble,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
NTT DATA Services
07.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
NTT Data
01.2020 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Advanced Certified Medication Aide
St Ann's Home
02.2015 - 07.2020
- Reordered medication to maintain adequate supply.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Transported patients to operating and treatment rooms by using wheelchairs and wheeled carts.
Advanced Certified Medication Aide
Spanish Cove Retirement Village
07.2018 - 01.2020
- Reordered medication to maintain adequate supply.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Transported patients to operating and treatment rooms by using wheelchairs and wheeled carts.
- Monitored patient responses to medication to report adverse reactions quickly.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
Education
No Degree - Nursing
Oklahoma State University - Oklahoma City
Oklahoma City, OK05.2025
Skills
- Data Entry
- Scheduling
- Complaint Resolution
- Proofreading
- Minute Taking
- Active Listening
- Quality Control
- Staff Training
- Computer Proficiency
- Transcription
- Data Accuracy
- 65 WPM
Timeline
Customer Service Representative
NTT DATA Services
07.2022 - Current
Customer Service Representative
NTT Data
01.2020 - 04.2021
Advanced Certified Medication Aide
Spanish Cove Retirement Village
07.2018 - 01.2020
Advanced Certified Medication Aide
St Ann's Home
02.2015 - 07.2020
No Degree - Nursing
Oklahoma State University - Oklahoma City
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