Summary
Overview
Work History
Education
Skills
Timeline

KATHLEEN VARNEY

Grove City,OH

Summary

I am transitioning from Dental Assisting and now a Customer Service Representative at a call center, where I will continue working on my high ranking AHT/QA's, while I continue my Associate of Arts degree and continue my education in the field of Information Technology & Cyber Security. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

09.2020 - 08.2022
  • Retail/Rewards Programs/Customer tech issues
  • ContactUs

Dental Assistant • Sub Assistant

10.2018 - 04.2020
  • Trained, Fill-in at offices in need of assistance
  • A1 Dental

Dental Assistant, trained Dental Assistant

Comfort
10.2015 - 10.2018
  • Dental
  • I have trained offices on specific software, I have always wanted to know how to do everything so have been cross-trained at every job I’ve had including construction, etc..

Administrative Assistant/Construction

Greg Akers
Columbus And Surrounding Areas, OH
09.2005 - 06.2016
  • Processed and filed construction punch lists, contractor progress reports and architectural monthly reports.
  • Prepared and maintained departmental and construction contracts and invoices and submitted for payment.
  • Coordinated daily mail and expedited overnight services, courier services and inter-office communications for construction site personnel.
  • Tracked departmental and capital budget and repositioned monthly and year-to-date budget and variances.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Used [Software] to prepare various correspondence, reports and other written material.

Education

Associate of Arts - IT & cyber security

University of Phoenix
GPA: 4.0

No Degree - Dental Radiology

Columbus Dental Society, Columbus, OH

Received Radiology License at the Columbus Dental Society in April 2015

Skills

Customer Serviceundefined

Timeline

Customer Service Representative -
09.2020 - 08.2022
Dental Assistant • Sub Assistant -
10.2018 - 04.2020
Dental Assistant, trained Dental Assistant - Comfort
10.2015 - 10.2018
Administrative Assistant/Construction - Greg Akers
09.2005 - 06.2016
University of Phoenix - Associate of Arts, IT & cyber security
Columbus Dental Society - No Degree, Dental Radiology

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