Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
FELEICIA C. GOODEN
Certified Clinical Medical Assistant
Birmingham,AL
Work Preference
Summary
Healthcare professional with extensive experience in patient assessment and electronic health record management. Proven ability to streamline clinic operations and enhance patient outcomes through effective communication and collaboration with multidisciplinary teams.
Overview
15
15
years of professional experience
1
1
Certification
1
1
BLS
Work History
Certified Medical Assistant: EKG Technician
Grandview Medical Center: Pre-Admission Testing
Birmingham, Alabama
06.2021 - Current
- Administered patient assessments and collected vital signs for diverse patient populations.
- Managed electronic health records, enhancing accessibility of accurate patient information for healthcare providers.
- Coordinated scheduling for appointments, ensuring optimal clinic workflow efficiency.
- Prepared examination rooms by maintaining cleanliness and stocking necessary supplies.
- Communicated effectively with patients to address concerns and provide support services.
- Collaborated with the healthcare team to enhance patient care practices and protocols.
- Responded quickly to emergent situations within the clinic setting by following established protocols.
- Maintained up-to-date records of patient care, condition, progress, and concerns in the electronic health record system.
- Answered phones promptly while providing excellent customer service to callers inquiring about services offered at the clinic.
- Documented lab results accurately into the Electronic Medical Record system.
- Maintained accurate documentation of patient records in accordance with HIPAA guidelines.
- Incorporated outside records into charts and EHR.
- Organized patient charts and documents to streamline clinic workflow and enhance team productivity.
- Cleaned and sanitized medical equipment according to established protocols to ensure patient safety.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Positioned patients properly during examination or treatment for comfort and safety.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Assisted back office patient processes to reduce office wait times.
- Contacted medical facilities to schedule patients for admission.
- Monitored cardiac activity using electrocardiogram equipment and maintained patient safety.
- Prepared patients for EKG procedures by explaining processes and ensuring comfort, contributing to a positive experience and compliance.
- Operated EKG machines, recording and analyzing heart rhythms accurately.
- Maintained thorough documentation of EKG results for medical records and physician review.
- Performed EKG tests on patients of all ages, including neonatal and geriatric.
- Communicated effectively with patients to explain the purpose of the test and answer any questions they may have had about it.
- Ensured that all supplies necessary for performing EKG tests were stocked adequately.
- Demonstrated proficiency in using various types of EKG machines such as 12-lead ECGs and portable systems.
- Maintained accurate records of patient data and test results, supporting effective communication and continuity of care.
Certified Clinical Medical Assistant
Grandview Medical Center: Trussville Clinic
Birmingham, AL
07.2018 - 06.2021
- Monitored vital signs and reported changes to healthcare team members.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Assisted nursing staff with patient care and daily living activities.
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Supported patients with mobility challenges during physical therapy sessions.
- Assisted with patient admissions, discharges and transfers.
- Documented patient information in electronic health records to ensure accurate and comprehensive medical records.
- Conducted safety rounds regularly to ensure a safe environment for patients.
- Helped create a safe environment by following infection control policies.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted with patient transfers from bed to wheelchair or stretcher.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Provided emotional support to patients and families, helping to alleviate stress during challenging situations.
- Enhanced patient satisfaction by assisting with bathing, dressing, and exercising, fostering comfort and dignity.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Instructed new employees on proper techniques of performing daily tasks.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Provided physical support to assist patients with bathing, dressing and toileting.
Patient Care Technician
Grandview Medical Center
Birmingham, AL
09.2011 - 07.2018
- Administered medications and treatments, including catheterizations and enemas, to ensure patient care.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Observed or examined patients to detect symptoms that required medical attention such as bruises, open wounds or blood in urine.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to the RN.
Education
Certified Diploma - Medical Assisting
Virginia College
Birmingham, AL06-2017
Associate of Arts - Business Administration
Miami Dade College
Miami, FL06-1987
Skills
- EKG administration
- EHR management
- Vital signs monitoring
- Health record documentation
- Specimen collection and processing
- Injection administration
- Medication administration
- Basic life support
- Sterilization techniques
- Patient assessment
- Patient scheduling
- Triage assessment
- Telehealth coordination
- Clinical coordination
- Patient care coordination
- Patient education
- Patient documentation
- Medical records management
- Medical records oversight
- HIPAA compliance
- Healthcare procedures
- Appointment scheduling
- Inventory management
- Inventory and supply management
- Multitasking and organization
- Time management
- Workflow organization
- Patient communication
- Patient family communication
- STD counseling
- Clinical and administrative support
- Clinical and administrative support
Certification
- First Aid/CPR Certified, 12/27
- Certified CCMA through NHA, Expiration 6/23/2027
Accomplishments
- Outstanding Community Care Awards from the CEO of Grandview Medical Center.
- Award of Privacy - September 2016
- Award of Service Recovery - June 2011
- UAB Hospital of Birmingham, AL.
- Letter of Commendation as a Clinical Support Educator: 2010
- Recognition for Outstanding Core Values as a RNICU Preceptor 2009
Timeline
Certified Medical Assistant: EKG Technician
Grandview Medical Center: Pre-Admission Testing
06.2021 - Current
Certified Clinical Medical Assistant
Grandview Medical Center: Trussville Clinic
07.2018 - 06.2021
Patient Care Technician
Grandview Medical Center
09.2011 - 07.2018
Certified Diploma - Medical Assisting
Virginia College
Associate of Arts - Business Administration
Miami Dade College