Felesha J. Smith
Starkville,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Benefit Specialist III
Mississippi Department Of Human Services
Starkville , MS
03.2019 - Current
- Manage caseload of 400 clients who are in need of other economic assistance related program, and determine initial and on-going eligibility of public assistance.
- Assess clients' educational and work history backgrounds in order to develop individual employment plan.
- Compiles reports on services offered clients and client progress for administrative supervisor.
- Interviews clients to determine appropriate employment plan and evaluates and modifies plan as needed.
- Manages and authorizing support services, interviewing, assessing, counseling, referring, and job developing for and with clients.
Dispatcher
Lowndes County E91
Columbus , MS
08.2016 - 03.2019
- Received over 50 public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Account Receivables Specialist
Southern Pharmaceutical Corporation
Columbus , MS
12.2015 - 08.2016
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Adhered to established standards to safeguard patients' health information.
- Increased customer satisfaction rates by 95% through effective quoting and customer service.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted payments and collections on regular basis.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
Grant Administrator/Coordinator
Written Decision
Atlanta , GA
06.2013 - 09.2015
- Updated documentation, reports and spreadsheets with financial information.
- Maintained detailed understanding of insurance plans and company requirements.
- Planned and implemented fundraising events.
- Developed and implemented marketing campaigns targeting donors.
- Strategized with client development team members to manage budget and synchronize volunteer efforts to boost funding initiatives.
- Coordinated proposal submissions by meeting with team to discuss proposed resources, draft administrative components, review budget and drive deadline achievement.
Customer Service Associate III
Lowe's
Starkville , MS
08.2010 - 04.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Education
Bachelor of Science - Criminology
Mississippi State University
Starkville, MS05.2013
Associate of Arts - Liberal Arts And General Studies
East Mississippi Community College
Mayhew MS 3975905.2010
High School Diploma -
West Lowndes High School
Columbus, MS05.2007
Skills
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Complex Problem Solving
- Flexible and Adaptable
- Microsoft Office
- Team-Oriented and Cooperative
Timeline
Benefit Specialist III
Mississippi Department Of Human Services
03.2019 - Current
Dispatcher
Lowndes County E91
08.2016 - 03.2019
Account Receivables Specialist
Southern Pharmaceutical Corporation
12.2015 - 08.2016
Grant Administrator/Coordinator
Written Decision
06.2013 - 09.2015
Customer Service Associate III
Lowe's
08.2010 - 04.2013
Bachelor of Science - Criminology
Mississippi State University
Associate of Arts - Liberal Arts And General Studies
East Mississippi Community College
High School Diploma -
West Lowndes High School
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