EMILY GALLO
Copley,OH
Summary
I am a benefit account specialist with 6 plus years of customer service experience, committed to providing high-quality service and developing customer relationships. Seeking a full time position to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Benefit Account Specialist
Group Management Services
07.2023 - Current
- Assist with benefit programs including medical, dental, vision, life insurance, short and long term disability.
- Responds to benefits inquires from managers and employees on plan provisions, benefits enrollments, status changes and questions about billing.
- Complete and review yearly renewals using excel.
- Resolves billing discrepancies and entering in necessary adjustments.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and providing accurate information on benefit programs.
- Worked closely with human resources departments to ensure accurate benefits administration and compliance. with applicable laws and regulations.
Event Manager
Roses Run Country Club
06.2021 - Current
- Conducts short and long term planning/ management for events and sales
- Conducts tours and meetings with clients
- Outlines payments plans and processes payments
- Over sees the set-up, execution and tear down of all events
- Creates weekly schedule and brings in new hires
- Run and oversee all social media platforms
Receptionist/ Customer Service
Akron Auto Painting & Collision
08.2020 - 06.2021
- Greeted customers and directed them to the correct personnel
- Answered and forwarded incoming calls and emails
- Received and sorted daily mail, paid bills
- Collected and processed payments
- Completed weekly summaries, recorded and filed them
- Arranged rental cars when needed
- Collected material orders and verified every item was received
- Ensured reception area was presentable, with all necessary materials
Education
DESIGN STUDIES -
West Virginia University
01.2020
High School Diploma -
Green High School
Green, Ohio06-2015
Skills
- Team leadership and supervision
- Management
- Customer service-driven
- Organized and efficient
- Problem-Solving
- Computer Literacy
- Time management
- Strong communication skills
- Professional demeanor
- Detail-oriented
- Dependable and on time
- Thrives in a fast-paced environment
Additionalinformation
Life and health insurance license. Minors in Public Relations, Communications & Event Planning.
Timeline
Benefit Account Specialist
Group Management Services
07.2023 - Current
Event Manager
Roses Run Country Club
06.2021 - Current
Receptionist/ Customer Service
Akron Auto Painting & Collision
08.2020 - 06.2021
DESIGN STUDIES -
West Virginia University
High School Diploma -
Green High School
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