Hi, I’m
Sabrae White
Phoenix,AZ
Summary
Committed job seeker with a history of meeting company needs. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills.
Overview
20
years of professional experience
Work History
State Of Arizona Department Of Economic SecurityPhoenix, AZ
Benefit Eligibility Specialist
12.2023 - Current
Job overview
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Processed and certified documents for accuracy and compliance with government regulations.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Assisted clients with completion of applications and paperwork.
State of Arizona / Department of Child Safety Phoenix, AZ
Case Manager Assistant
07.2021 - 06.2022
Job overview
- Conducted home visits to assess safe living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
State of Arizona Department of Economic SecurityPhoenix, AZ
Program Service Evaluator IV Supervisor/HEA Call C
01.2015 - 04.2017
Job overview
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided ongoing training to address staff needs.
State of ArizonaPhoenix, AZ
Program Service Evaluator I-III
08.2004 - 01.2015
Job overview
- Provided excellent customer service to resolve customer complaints timely.
- Performed administrative tasks. Filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Maricopa Community Colleges - Gateway Community CollegePhoenix, AZ
Some College (No Degree) from Communication Studies
Maricopa Community Colleges - Rio Salado Community CollegeTempe, AZ
Some College (No Degree) from Business Management
The Art Institute of PhoenixPhoenix, AZ
Associate of Applied Science from Culinary Arts
09.2011
Skills
- Problem-Solving
- Team Management
- Time Management
- Data Entry
- Microsoft Office
- Computer Skills
- Supervision and Leadership
- Planning
- Task Prioritization
- Customer Relations
- Multitasking
- Friendly, Positive Attitude
- Organization and Time Management
- Quality Assurance
Timeline
Benefit Eligibility Specialist
State Of Arizona Department Of Economic Security
12.2023 - Current
Case Manager Assistant
State of Arizona / Department of Child Safety
07.2021 - 06.2022
Program Service Evaluator IV Supervisor/HEA Call C
State of Arizona Department of Economic Security
01.2015 - 04.2017
Program Service Evaluator I-III
State of Arizona
08.2004 - 01.2015
Maricopa Community Colleges - Gateway Community College
Some College (No Degree) from Communication Studies
Maricopa Community Colleges - Rio Salado Community College
Some College (No Degree) from Business Management
The Art Institute of Phoenix
Associate of Applied Science from Culinary Arts