Cassandra Garcia
325 W Aberdeen St,AZ
Summary
With over five years of experience in customer service, I currently work at the Department of Economic Security, where I conduct interviews, process applications, and manage a variety of computer systems. Previously, I served as a cashier, honing my skills in customer interactions. I bring a detail-oriented approach, strong communication skills, and a dedication to helping others
Overview
4
4
years of professional experience
Work History
Benefit Eligibility Specialist
Department of Economic Security
Tucson, AZ
11.2021 - Current
- Assessed client eligibility for various assistance programs, ensuring compliance with state regulations.
- Processed applications and verified documentation to determine program qualification efficiently.
- Educated clients on program requirements and available resources, enhancing community outreach efforts.
- Conducted follow-up interviews to gather additional information and resolve discrepancies in applications.
- Resolved discrepancies with client applications to verify eligibility.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with accurate eligibility form, application and document completion.
- Communicated with people from various cultures and backgrounds on application process.
Education
High School Diploma -
Catalina Magnet High School
Tucson, AZ05-2013
Skills
- Customer service excellence
- Application processing
- Discrepancy resolution
- Compliance assurance
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Verbal communication
- Documentation and paperwork
- Problem-solving
- Excellent communication
- Critical thinking
- Analytical thinking
- Attention to detail
- Multitasking
- Teamwork
- Reliability
Timeline
Benefit Eligibility Specialist
Department of Economic Security
11.2021 - Current
High School Diploma -
Catalina Magnet High School