Felica Harris
Lagrange,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Entertainment Ambassador
Great Wolf Lodge Resort
Lagrange, GA
11.2018 - 07.2022
- Greeted customers and clients to create welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Being joy to families and helping to make there stay an unforgetable.
Lead Teacher
Baby Bear Daycare
Columbus, GA
09.2013 - 11.2016
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Opening, closing and cleaning. Training children to use the restroom and teaching basic skills.
- Training and supervising others, handling payments and giving tours to customers.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
Lead Teacher
Bear Baby Daycare Too!
Columbus, GA
11.2010 - 04.2013
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Worked one-on-one with students and student teachers to increase overall classroom success.
Lead Teacher
Childcare Network
Columbus, GA
02.2005 - 11.2010
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Supervised after schoolers and helping with homework.
Lead Teacher
West Georgia Technical College
Lagrange, GA
02.2002 - 02.2005
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Responsible for keeping daycare and sanitized.
- Responsible for teaching basic skills and preparing the children for school.
Front Desk Agent / Assist Manager
Callaway Resort & Gardens
Pine Mountain, GA
03.1994 - 01.2002
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Collected room deposits, fees and payments.
- Answered multi-line phone system and greeted callers enthusiastically.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Education
Diploma - Early Childhood Education
West Georgia Technical College
La Grange, GA06.2005
High School Diploma -
Troup County High School
Lagrange, GA05.1994
Skills
- Teamwork and Collaboration
- Active Listening
- Planning and Coordination
- First Aid/CPR
- Organization and Time Management
- Multitasking Abilities
- Flexible and Adaptable
Certification
- CDA License
- CPR Certification
- First Aid Certification
Timeline
Entertainment Ambassador
Great Wolf Lodge Resort
11.2018 - 07.2022
Lead Teacher
Baby Bear Daycare
09.2013 - 11.2016
Lead Teacher
Bear Baby Daycare Too!
11.2010 - 04.2013
Lead Teacher
Childcare Network
02.2005 - 11.2010
Lead Teacher
West Georgia Technical College
02.2002 - 02.2005
Front Desk Agent / Assist Manager
Callaway Resort & Gardens
03.1994 - 01.2002
Diploma - Early Childhood Education
West Georgia Technical College
High School Diploma -
Troup County High School
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