Felica W. Stevens
Goose Creek,SC
Summary
Detail-oriented and compassionate healthcare professional with over 25 years of experience in case management, discharge planning, patient advocacy, care coordination, insurance authorization, and interdisciplinary collaboration.
Overview
25
25
years of professional experience
Work History
Discharge Facilitator
Novant Health – East Cooper Medical Center
02.2025 - Current
- Coordinate safe and efficient transitions of care.
- Collaborate with physicians, nurses, social workers, and community agencies.
- Obtain insurance authorizations for Medicare, BCBS, UnitedHealthcare, Cigna and other payers for rehab, home health, and DME.
- Facilitate timely discharges and maintain regulatory compliance.
Case Manager
Bon Secours St. Francis Hospital
01.2008 - 01.2025
- Coordinated patient care, discharge planning, insurance verification, patient education, negotiation with payers, HIPAA compliance, and high-volume case management.
Adult Protective Services Case Manager
SC Department of Social Services
03.2001 - 12.2007
- Investigated abuse/neglect, developed safety plans, coordinated community services, and advocated for vulnerable adults.
Education
Bachelor of Social Work -
Benedict College
Columbia, SCSkills
- Community outreach
- Advocacy
- Facilitation techniques
- Strategic planning
- Staff management
- Organizational skills
- Time management
- Excellent communication
- Teamwork and collaboration
- Inclusivity
- Feedback delivery
Timeline
Discharge Facilitator
Novant Health – East Cooper Medical Center
02.2025 - Current
Case Manager
Bon Secours St. Francis Hospital
01.2008 - 01.2025
Adult Protective Services Case Manager
SC Department of Social Services
03.2001 - 12.2007
Bachelor of Social Work -
Benedict College