Felicea Osorio
Snohomish,WA
Summary
Dynamic leader and problem-solver who has successfully grown 3Sixty's key Client Partnerships, Supply Chain, Guest Services, and Reservations teams over a 11+ year tenure. Proven track record, driving over $200M+ in revenue in 2023 through strategic thinking and robust sales approach. Highly collaborative cross-departmentally, dedicated to partnering with peers to promote an engaged and fruitful culture that drives employee performance and organizational results. Extremely skilled in identifying opportunities and implementing practical business strategies that align with organizational initiatives, client needs, and industry best practices. Committed to innovation and growth, leverages technology to enhance client journey, optimize processes and exceed business requirements.
Overview
13
13
years of professional experience
1
1
Certification
Work History
VP, Strategic Partnerships & Customer Success
3Sixty
04.2013 - Current
- Led 3Sixty's Account Management, Supply Chain, Guest Services, and Booking & Reservations, teams in AMERICAs, APAC, & EMEA markets, being ultimately responsible for the successful completion of all major projects, revenue goals, technology adoption and service delivery in the organization.
- Established and maintained strong relationships with key clients, supply chain partners and industry stakeholders, positioning 3Sixty as the premier technology solution in the relocation, business travel and leisure space.
- Developed and executed on a robust sales strategy that aligns with 3Sixty’s overall goals, identifying new business opportunities, defining target markets, and establishing clear revenue targets, achieving over $200M+ in revenue generation in 2023.
- Launched 3Sixty's prop-tech marketplace, targeting Fortune 500 clients and concurrently building a robust supply chain network with over 1M+ listings globally.
- Leveraged PowerBI and data-driven insights to track and optimize the performance of 3Sixty Sales and Account Management teams, make recommendations to internal and external stakeholders, maintaining focus on sales strategies, ensuring approaches are aligned with market demands, and staying tethered to technology goals and innovation.
- Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
- Transformed customer experience by redesigning and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels, ultimately driving 97% guest satisfaction and 99% client retention company-wide.
Social Responsibility Chair
Puget Sound Relocation Council
01.2022 - Current
- Developed and implemented comprehensive fundraising strategies to support Puget Sound Relocation Council's mission, programs, and supported charities.
- Lead and managed Social Responsibility Committee, tasking Committee members with efforts toward fundraising, event planning, coordinating volunteers, and strategic planning.
- Responsible for Puget Sound Relocation Council's regional scholarship, effectively promoting awareness, driving engagement, and presenting recommendations to the rest of the Board for final approval.
- Ensuring compliance with all state and government regulations, while also maintaining the integrity and ethical standards of Puget Sound Relocation Council's By-Laws.
Editorial Assistant
Journal Of Histochemistry & Cytochemistry
09.2011 - 08.2014
- Supported senior editors with research and fact-checking to ensure accuracy in published articles.
- Completed technical image development and processing, and was responsible for all proofing and editing materials for submitted articles and monthly editions.
- Edited manuscripts to maintain consistency in tone and voice while adhering to established style guidelines.
- Directed membership campaigns, to include renewals, elections and upcoming meetings.
Education
Bachelor of Arts - IAS - Science, Technology, Environment
University of Washington
Seattle, WA06.2008
Skills
- Global Mobility
- Aggregation Platforms
- Strategic Planning
- Sales and Marketing Leadership
- Account Management
- Revenue Generation
- Coaching and Mentoring
- Contract Negotiation
- P&L Oversight
- Board Collaboration & Compliance
- Fundraising & Scholarships
- Community Outreach
Certification
Global Mobility Specialist, Worldwide ERC, October 2017
Strategic Talent Mobility, Worldwide ERC, January 2018
Timeline
Social Responsibility Chair
Puget Sound Relocation Council
01.2022 - Current
VP, Strategic Partnerships & Customer Success
3Sixty
04.2013 - Current
Editorial Assistant
Journal Of Histochemistry & Cytochemistry
09.2011 - 08.2014
Bachelor of Arts - IAS - Science, Technology, Environment
University of Washington
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