Felicha Youngblood
Tulsa,OK
Summary
Dynamic professional excelling in customer advocacy and store management. Skilled in project management and quality control, adept at driving team success through effective training and development. Demonstrates exceptional organizational skills and professionalism, ensuring top-notch service and operational excellence.
Overview
9
9
years of professional experience
Work History
Harvest Crew
Rosemary Farms Llc
Tulsa, OK
12.2020 - Current
- Assisted in defoliating, harvesting and trimming.
- Was last step quality and assurance of final product.
- Prepared samples for testing.
Store Manager
Dollar General
Tulsa, OK
08.2018 - 10.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Customer Advocate Specialist
Blue Cross and Blue Shield
Tulsa, OK
02.2016 - 07.2018
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Twilight Youth Academy
Tulsa, OK2007
Skills
- Quality Control Standards
- Employee Training and Development
- Organizational Skills
- Professionalism
- Adaptability and Flexibility
- Customer Service
- Cash handling and management
- Cash Register Operation
- Store Opening and Closing
- Time Management
Timeline
Harvest Crew
Rosemary Farms Llc
12.2020 - Current
Store Manager
Dollar General
08.2018 - 10.2020
Customer Advocate Specialist
Blue Cross and Blue Shield
02.2016 - 07.2018
High School Diploma -
Twilight Youth Academy