Felichia Pemberton
Greensboro,NC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Goldman Sachs Bank USA
04.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Associate Team Leader
H&r Block
09.2021 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Duke Energy
04.2021 - 08.2021
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Xtend Healthcare
01.2021 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Jewelry Consultant
Helzberg Diamonds
08.2019 - 03.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Jewelry Consultant
Kay Jewelers
04.2019 - 08.2019
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Professional Leasing Consultant
Oakwood Lofts
10.2018 - 03.2019
- Collected rent and tracked resident payments and information in computer system.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Professional Leasing Consultant
Great Neck Village Apartments
10.2018 - 03.2019
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Responded to requests and scheduled appointments for property showings.
Education
B.A Business Admin. & Marketing -
Southern New Hampshire University
2027
Skills
- Product Knowledge
- Complaint Resolution
- Scheduling
- Report Generation
- Microsoft Excel
- Call Management
- Customer Relations
- Project Management Abilities
- Sales Closing
- Quality Control
- Microsoft PowerPoint
- Account Management
- Administrative Support
- Client Relations
- Call Center Operations
- Prioritization
Timeline
Customer Service Representative
Goldman Sachs Bank USA
04.2023 - Current
Customer Service Associate Team Leader
H&r Block
09.2021 - 03.2023
Customer Service Representative
Duke Energy
04.2021 - 08.2021
Customer Service Representative
Xtend Healthcare
01.2021 - 04.2021
Jewelry Consultant
Helzberg Diamonds
08.2019 - 03.2020
Jewelry Consultant
Kay Jewelers
04.2019 - 08.2019
Professional Leasing Consultant
Oakwood Lofts
10.2018 - 03.2019
Professional Leasing Consultant
Great Neck Village Apartments
10.2018 - 03.2019
B.A Business Admin. & Marketing -
Southern New Hampshire University
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