Felicia A. Crawford
Alpharetta
Summary
A highly skilled, compassionate, empathetic, and solutions-oriented professional who possesses a demonstrated track record of success working with diverse client populations in one-on-one and group settings. An effective motivator, communicator, and advocate with inherent ability to manage all types of personalities, diffuse stressful situations, proactively resolve issues, and meet and achieve challenging goals and objectives. Innate ability to establish rapport quickly, build trust, interact with and relate to individuals on all levels. Superior leadership skills and team-oriented; consistently recognized for ability to establish and maintain solid relationships with co-workers, administration, and local, state and federal agencies. Possess strong interpersonal, organizational, and analytical skills.
Compassionate Social Services Specialist known for high productivity and efficient task completion. Specialize in case management, crisis intervention, and community outreach, ensuring comprehensive support for clients. Excel in communication, empathy, and problem-solving to navigate complex situations with ease. Committed to delivering impactful services that foster positive outcomes in challenging environments.
Overview
22
22
years of professional experience
Work History
Social Services Specialist
Department of Family and Children Services
05.2025 - Current
Regional Supervisor
Youth Villages, Inc.
Atlanta
08.2013 - 03.2025
Child Support Enforcement Officer
Mississippi Dept. of Human Services
Greenville
12.2011 - 08.2013
Advocate/Counselor/Facilitator
Our House, Inc.
Greenville
09.2004 - 12.2011
Education
Master of Science - Forensic Psychology
Walden University
MinnesotaBachelor of Arts - Social & Criminal Justice
Ashford University
IowaSkills
- Domestic Violence Counseling
- Sexual Assault Counseling
- Crisis Intervention
- Continue Care Planning
- Client Assessment/Evaluation
- Records Management
- Individual/Group Counseling
- Document Research/Review
- Violence Prevention
- Court Advocacy
- Treatment Analysis/Planning
- Case Presentation
- Data Entry/Administration
- Group Facilitator/Leader
- Psychosocial Assessments
Accomplishments
A Member of PSI CHI International Honor Society in Psychology
Chronology Of Professional Experience
- Our House, Inc., Greenville, MS, Advocate/Counselor/Facilitator, 09/01/04, 12/31/11
- Mississippi Dept. of Human Services, Greenville, MS, Child Support Enforcement Officer, 12/01/11, 08/31/13
- Youth Villages, Inc., Atlanta, GA, Regional Supervisor, Clinical Supervisor, PL- Mental Health Therapist (PL-MHT), 08/01/13, 03/31/25
- Department of Family and Children Services, Social Services Specialist, 05/01/25, Current
Key Qualifications
Expert individual and group counselor with 20+ years of practical experience in a variety of environments and capacities in the areas of Mental Health, Domestic Violence, Child Abuse, and Sexual Assault/Abuse. Culturally competent and responsive, understands diversity between and across cultures and provides an inclusive, welcoming, and respectful environment where all youth and young adults identify supports, and families can take pride in their cultural identities, beliefs, and practices. Develops and implements policies and procedures for management and clinical aspects of the program. Works with internal and external placement staff to ensure that the needs of youth and families in the Programs are adequately met. Trauma Focused-Cognitive Behavior Therapy (TF-CBT). Ensures that the integrity of the appropriate treatment model is maintained throughout the assigned programs. Negotiates and maintains relationship with program consultants as required. Established and maintain working relationships with social service, mental health, education, judicial, managed care, professional staff, and community entities which meet the needs of young adults, youth, and families. Recruits, hire, terminates and evaluates staff for all programs assigned interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, and rewarding and disciplining employees. Address complaints and resolving problems and supervising the clinical supervisors to ensure that the integrity of the treatment model is maintained in all clinical cases; the staff is trained, motivated and productive; customers are satisfied; referrals are handled appropriately; and other duties. Sees that the program remains financially sound by participating in the marketing of the program when appropriate, by managing caseloads and by keeping expenditures within the budget. On-call 24/7 based on the program's on-call schedule. Provides crisis intervention as needed. Provides clinical direction to clinical supervisors, counselors, and specialists based on the treatment model which includes weekly management of the group supervision process by direct case review, oversees the treatment planning process, case management and case progress. Attends consultation and follows up on recommendations. Arranges and participates in psychiatric and psychological consultations. Arranges necessary case conferences involving parents, state workers, and other treatment providers to deal with specific needs of families and youth. Coordinates wraparound services as identified. Empowers the family to develop and utilize a social support network, including family, friends, and community services. Evaluate the health, educational, and emotional requirements of children entering foster care to ensure appropriate placement and support services. Facilitate placement in suitable foster homes, considering the child’s needs, cultural background, and the foster family’s capabilities. Provide guidance and resources to foster families, monitor the child’s safety and progress through home visits, school coordination, and healthcare follow-ups. Prepare court reports, attend hearings, testify, supervise family visits, and ensure compliance with child welfare policies and laws.
Timeline
Social Services Specialist
Department of Family and Children Services
05.2025 - Current
Regional Supervisor
Youth Villages, Inc.
08.2013 - 03.2025
Child Support Enforcement Officer
Mississippi Dept. of Human Services
12.2011 - 08.2013
Advocate/Counselor/Facilitator
Our House, Inc.
09.2004 - 12.2011
Master of Science - Forensic Psychology
Walden University
Bachelor of Arts - Social & Criminal Justice
Ashford University