Felicia Adams
Chino,CA
Summary
Results-driven Logistics Professional experienced in managing local and regional routes while exceeding profit goals. Delivered customer satisfaction by effectively organizing accounts and paperwork, while maintaining extensive product knowledge to drive sales. Committed to enhancing company growth through exceptional communication and operational efficiency.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Dispatch/Driver check in clerk
Roadrunner Transportation
Jurupa Valley, CA
04.2022 - Current
- Checked in drivers upon arrival, ensuring timely processing and smooth operations. prepare outbound manifest, Update all delivery receipts daily, arrive and dispatch loads. Scan all daily Bill of ladings and delivery receipts. Facilitated customer service and dispatch communications to enhance coordination and support.
- Communicated with dispatch on route changes, delays, and delivery status.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Adhered to company policies and procedures related to safety and security standards.
Clerk II
Estes Express Lines
Fontana, CA
02.2020 - 09.2021
- Performed linehaul clerical duties at terminal. Prepared load Manifest and schedule dispatch times.
- Verified bills of lading, manifests, and delivery records.
- Coordinated with drivers, dispatchers, and warehouse staff on freight status.
- Resolved shipment discrepancies and updated exception documentation.
- Answered customer inquiries about Estes Express Lines shipments.
- Supported daily clerical workflow for terminal and freight operations.
- Linehaul clerk. Prepared loads Manifest and schedule dispatch times.
Clerk
Roadrunner Freight
Jurupa Valley, CA
01.2019 - 02.2020
- Oversaw OS&D processes to ensure accuracy. Assist scheduling appointments in the Appointments dept.. Acquired skills in Linehaul operations. Entered Manifest in the system, prepared paperwork for Linehaul dispatch.
- Processed freight paperwork for Roadrunner Freight shipments and delivery records.
- Entered shipment data into Roadrunner Freight systems with careful accuracy.
- Traced freight status and updated customers on shipment movements.
- Reviewed bills of lading and corrected document errors.
- Coordinated with dock and dispatch teams on daily shipment flow.
- Assisted customers with inquiries and complaints in a professional manner.
- Verified accuracy of all paperwork prior to submission for processing.
OS&D Clerk
Daylight Transport
Fontana, CA
04.2017 - 09.2018
- Logged OS&D reports into freight tracking systems and terminal records
- Coordinated with drivers, dock staff, and dispatch on freight discrepancies
- Reviewed bills of lading, manifests, and proof of delivery documents
- Communicated claim details to customers and internal Daylight Transport teams
- Filed supporting paperwork for missing freight and damage investigations
- Updated tracing notes and corrected shipment status information
- Resolved service issues by following Daylight Transport claims procedures
- Investigated over, short, and damaged freight for Daylight Transport shipments
Customer Service Representative
Old Dominion Freight Lines
Bloomington, CA
09.2010 - 02.2017
- Monitored shipment progress to ensure timely delivery
- Processed re-consignment requests for shipments
- Billing inquiries, issued billing corrections, provided freight quotes
- Coordinated freight pick-ups to ensure timely deliveries
- Responded to all incoming customer inquiries via email, enhancing customer satisfaction
- Traced shipments
- Performed data entry tasks for inventory management
- Delivered quality customer service via phone and email regarding delivery appointments, ensuring accurate information and timely responses
- Supported various departments, including OS&D
Receiving Clerk
Sports Authority Distribution
Fontana, CA
02.2009 - 09.2010
- Verified purchase orders against incoming shipments
- Entered receiving data into warehouse inventory system
- Filed cargo claims to ensure proper resolution of discrepancies
- Verified purchase orders against incoming shipments to maintain inventory accuracy
- Entered receiving data into warehouse inventory system to streamline tracking and reporting
- Data entry
- Filing of cargo claims
Customer Service/Appointment Clerk
FedEx National LTL
Mira Loma, CA
10.2006 - 09.2009
- Provided customer service by responding to phone and email inquiries about delivery appointments
- Coordinated delivery appointments and input freight pick-up requests
- Organized and maintained files in an efficient manner, data entry, relieving switchboard/receptionist duties
- Addressed customer billing inquiries to provide clear information, issued billing corrections
Shipping Manager
Woodland Products
Pomona, CA
05.1999 - 10.2006
- Performed data entry tasks accurately and efficiently
- Processed bill of ladings to ensure accurate freight tracking
- Prepared invoicing documentation to facilitate prompt payments
- Processed invoicing for shipments to ensure timely billing and revenue collection.
- Coordinated schedule of deliveries for timely shipments
- Provided customer service support to address inquiries
Education
General Education -
Chaffey Community College
Chino, CAHigh School Diploma - customer service
Wilson High School
Long Beach, CASkills
- Logistics Coordination
- Freight Coordination
- Load Planning
- Data management
- Database management
- Customer support
- CUSTOMER SERVICE
- Shipping
- Time management
- Office administration
- Organizational management
- Training Coordination
- Retail sales management
- Reception duties
- Reception duties
Certification
Driver's License
Additional information
- Computer Skills
- Experienced with all aspects of customer service and common trucking, shipping/receiving industry responsibilities
- Competent in Excel, Access, Internet and Email
- Skillful with "TIPS" Program which provides all aspects of trucking industry forms
Personal Information
- Title: Customer Service Rep
- Driving License: Driver's License
Timeline
Dispatch/Driver check in clerk
Roadrunner Transportation
04.2022 - Current
Clerk II
Estes Express Lines
02.2020 - 09.2021
Clerk
Roadrunner Freight
01.2019 - 02.2020
OS&D Clerk
Daylight Transport
04.2017 - 09.2018
Customer Service Representative
Old Dominion Freight Lines
09.2010 - 02.2017
Receiving Clerk
Sports Authority Distribution
02.2009 - 09.2010
Customer Service/Appointment Clerk
FedEx National LTL
10.2006 - 09.2009
Shipping Manager
Woodland Products
05.1999 - 10.2006
General Education -
Chaffey Community College
High School Diploma - customer service
Wilson High School