Felicia Arias-Guerrero
Lake Station ,IN
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skilled Logistics Coordinator with proven track record in managing supply chain operations, coordinating transportation schedules, and minimizing shipping expenses. Strengths include problem-solving skills, strategic planning abilities and efficiency in multitasking under high-pressure environments. Deliver significant impact by streamlining processes and enhancing operational performance in previous roles.
Overview
7
7
years of professional experience
Work History
Logistics Coordinator
Ouantix
Chicago, Illinois
02.2018 - 10.2024
- Directed team activities by establishing task priorities and providing guidance.
- Implemented new technologies such as GPS tracking software for increased efficiency in logistics operations.
- Utilized logistics software to optimize supply chain processes and improve efficiency.
- Assisted in the development of logistics strategies to support business growth and expansion.
- Monitored compliance with safety regulations and quality standards during transport operations.
- Coordinated with customs brokers to ensure smooth and compliant international shipments.
- Explained proposed solutions to customers and management through oral presentations and written proposals.
- Implemented inventory control measures to safeguard sensitive items and equipment.
- Redesigned movement of goods to minimize costs and maximize value.
- Reviewed logistics performance with customers against service agreements, targets and benchmarks.
- Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
- Stayed informed of logistics technology advances to apply appropriate solutions and improve processes.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Supported development of training materials and technical manuals for new team members.
- Liaised with suppliers and customers to resolve any shipping or receiving issues promptly.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
- Participated in logistics planning and forecasting activities to meet future demand effectively.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Ensured accurate completion of customs documents for international shipments as required by law.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Monitored and reported on transportation costs, ensuring adherence to budget constraints.
- Created and updated standard operating procedures for logistics operations.
- Developed and implemented efficient routing strategies to minimize delivery times and costs.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Analyzed logistics performance data to identify trends and areas for improvement.
- Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
- Checked items into computer system, printed labels and directed to storage locations.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Implemented and oversaw compliance with safety and handling procedures for all shipments.
- Oversaw the maintenance and repair of logistics equipment and vehicles to ensure operational readiness.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
Associate of Applied Science - Business Administration And Management
Kaplan University
Hammond, IN07-1997
Skills
- Delivery confirmation
- Carrier collaboration
- Warehouse and transportation operations
- International logistics
- International shipments
- Shipment coding
- Demand forecasting
- Customer service
- Spreadsheet tracking
- Performance metrics tracking
- Decision-making
- Transportation management
- OSHA compliance
- Punctual and dependable
- Client relations
- Efficiency improvement
- [Software] expertise
- Shipping procedures
- Process optimization
- Coaching and mentoring
- Reports generation
- Driver scheduling
- Communication
- Analytical thinking
- Problem-solving
- Team building
- ERP systems proficiency
- Global logistics
- Load planning support
- Logistics analysis
- Accounting principles
- Project assignments
- Shipment tracking
- Performance management
- Operational efficiency
- Shipping documentation
- Computer-based inventory system
- Motivational leadership
- Transportation planning
- Scheduling coordination
- Verbal and written communication
- Emergency readiness
- Shipment coordination
- Route optimization
Timeline
Logistics Coordinator
Ouantix
02.2018 - 10.2024
Associate of Applied Science - Business Administration And Management
Kaplan University