Melissa Williamson
I'm a Logistics Coordinator with an extensive clerical background.
Syracuse
Summary
Dynamic logistics professional with a proven track record at Usherwood Office Technology, excelling in order management and customer service. Demonstrated expertise in supply chain coordination and accuracy, ensuring timely deliveries and compliance. Recognized for enhancing operational efficiency and fostering strong client relationships through effective communication and attention to detail.
Overview
16
16
years of professional experience
Work History
Logistics Coordinator
Usherwood Office Technology
Syracuse
10.2022 - Current
- Entered imaging orders for printers, multi-function copiers, postage machines, and large format, scheduling deliveries and coordinating with customers after receiving machines in warehouse.
- Managed COD orders by notifying clients about payment due upon delivery and tracking received checks in accounting system.
- Ensured accurate preparation of paperwork for delivery drivers, managing different forms for lease and purchase orders.
- Collected signed paperwork from drivers, scanned it into the system, and recorded any delivery changes while updating the Sales Rep and Order Processing.
- Pull spreadsheets and reports of future orders to be ahead of them arriving to catch anything missing i.e. toner or accessories.
- Coordinated remote work each Friday, ensuring necessary documents were printed and available for office use.
Rental and Lease Agent
Idealease of CNY
Liverpool
03.2016 - 10.2022
- Prepare rental agreements and perform vehicle walk around with customer.
- Ensure FMCSA ELD Compliance for all customers.
- Delivered outstanding customer service while efficiently managing multiple tasks.
- Managed accounts receivables.
- Organized files for registration of over 100 vehicles and maintained insurance certificates.
- Invoicing for all departments including service, body shop and office.
- Prepare daily deposit and credit card transactions.
- Checked tech times and prepared payroll reports for the Human Resources Director.
Agent Support Specialist
John Arquette Properties
Fayetteville
01.2015 - 03.2016
- Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.
- Maintained agent contacts database using Salesforce and Constant Contact.
- Coordinated sales listings through each stage and tracked completion for broker.
- Organized and maintained lead tracking systems from social media, website, and other funnels to support sales efforts.
- Implemented improvements to office efficiency, streamlining task delegation and enhancing workflow.
- Created and distributed print marketing materials and advertisement copy, enhancing visibility of new properties.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Created back page of the Sunday Newspaper weekly for the broker.
Apartment Leasing Consultant
Morgan Communities
Liverpool
05.2013 - 10.2014
- Developed strong, professional relationships with lease consultants and residents by initiating collaboration and delivering exemplary service and engagement.
- Conducted property tours for tenants, emphasizing features and addressing concerns to enhance leasing interest.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Coordinated maintenance and repair requests with Property Manager, securing contractor bids to streamline repair processes.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Abstracted leases and entered pertinent information into management system to ensure accurate record-keeping.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
Assistant General Manager
Holiday Inn Express
Warners
06.2010 - 03.2013
- Led team of six front desk agents, overseeing issue resolution and enhancing guest satisfaction.
- Recognized by management for providing exceptional customer service, certified Guest Experience Champion.
- Resolved guest complaints effectively, providing complimentary services to address hardship cases.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Booked large groups of people for weddings, seminars, conferences and other events and offered the best available room rates.
- Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
- Conducted end-of-month audits of hotel operations, reporting findings to upper management.
Education
Associate of Applied Science - Hotel Management
Onondaga Community College
Syracuse, NY04-2009
High School Diploma -
CW Baker High School
Baldwinsville, NY06.2005
Skills
- Operations management
- Order management processes
- Supply chain coordination
- Shipment coordination skills
- Warehousing processes expertise
- Route optimization strategies
- Compliance documentation practices
- Customer relationship management
- Data entry accuracy
- MS Office proficiency
- Accuracy and efficiency
- Organizational skills
- Scheduling coordination
- Delivery confirmation
- Customer service excellence
- Problem solving techniques
- Conflict resolution
- Decision making
- Leadership qualities
- Attention to detail
- Punctuality and dependability
- Efficiency initiatives
- Effective communication
- Active listening skills
- Scheduling coordination
- Delivery confirmation
Timeline
Logistics Coordinator
Usherwood Office Technology
10.2022 - Current
Rental and Lease Agent
Idealease of CNY
03.2016 - 10.2022
Agent Support Specialist
John Arquette Properties
01.2015 - 03.2016
Apartment Leasing Consultant
Morgan Communities
05.2013 - 10.2014
Assistant General Manager
Holiday Inn Express
06.2010 - 03.2013
Associate of Applied Science - Hotel Management
Onondaga Community College
High School Diploma -
CW Baker High School