Felicia B-Nichols
Fort Lauderdale,FL
Summary
Skilled healthcare coordinator with 15+ years of experience in front desk operations, referrals, and electronic health records. Strong background in insurance verification, authorization tracking, and patient service. Trusted for resolving issues quickly and keeping care teams informed.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Front-Check Out Desk
Elite Obgyn
Fort Lauderdale, Florida
01.2025 - Current
- Welcomed visitors, verifying identification to ensure security at front desk.
- Reviewed insurance coverage and secured service authorizations.
- Collected insurance cards and entered patient record updates.
- Scheduled appointments for clients, optimizing their availability with service needs.
- Answered incoming calls, efficiently relaying messages to staff.
Front Desk Receptionist
Conviva Care Solutions
Plantation, Florida
11.2018 - 12.2024
- Answered incoming calls and routed messages to care teams.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Checked in patients and prepared visit paperwork.
- Scheduled appointments using electronic medical record systems.
- Verified insurance information and updated patient demographics.
- Coordinated referrals and faxed records to medical offices.
- Resolved patient questions with calm, professional communication.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Referral Coordinator/VFC Coordinator
Ingram Pediatrics
Plantation, Florida
02.2010 - 11.2017
- Coordinated referrals with providers, payers, and specialty clinics in healthcare office.
- Reviewed referral requests for completeness, accuracy, and required authorization details.
- Scheduled patient appointments with referral destinations and updated office records.
- Tracked authorizations, approvals, and pending cases using electronic health records.
- Resolved referral issues by clarifying missing information with providers and patients.
- Ordered over $500,000 in vaccines for Medicaid -Private insurance.
- Monitored temperature levels and tracked inventory expiration to ensure product safety.
Education
High School Diploma -
Boyd Anderson High
Lauderdale Lakes, FL05-1988
Skills
- Insurance verification
- Appointment scheduling
- Athena software
- ECW software
- Office Practicum
- Availity Insurance Verification
- Genesys phone system
- Medical records
- CPR and ACLS certification
- PCMH Certified
- Customer service
Certification
- CPR CERTIFIED -BLS/ ACLS-PALS
Timeline
Front-Check Out Desk
Elite Obgyn
01.2025 - Current
Front Desk Receptionist
Conviva Care Solutions
11.2018 - 12.2024
Referral Coordinator/VFC Coordinator
Ingram Pediatrics
02.2010 - 11.2017
High School Diploma -
Boyd Anderson High