JESSICA WALTON
Athens
Summary
Innovative and goal-oriented Customer Service, Medical Front Office Administration and Educator committed to professional development and expert leadership of supervising. Poised and professional with staff, managers, and customers. Team Leader and Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Encouraging educator and analytical problem-solver with talents for team building, leading, and motivating others.
Overview
1
1
Certification
Work History
Front Desk Medical Receptionist Check Out
Dermatology of Athens Qualderm
11 2023 - 06 2024
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Helped patients complete necessary medical forms and documentation.
- Completed clerical duties and tasks for clinic administration.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Proactively addressed potential conflicts or problems in appointment scheduling, resolving issues to ensure seamless patient experiences.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
Medical Front Desk/Check-In and Check-Out
Athens Orthopedic Clinic
11 2020 - 11.2023
- Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
- Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
- Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area
- Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information
- Maintains operations by following policies and procedures, reporting needed changes
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Responded to customer concerns and questions on daily basis.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Helped patients complete necessary medical forms and documentation.
Healthcare Supervisor /Office Manager
Five Star Healthcare, Five Star
03 2015 - 11 2020
- Answer phones and greet and direct visitors appropriately
- Verifying customer’s information
- Evaluation of Clients charts/Quarterly Checks
- Scheduling Appointments
- Case Management Communication
- Document renewals : License, CPR, TB, and Etc
- Greeting patients, answering phones, verifying medical insurance, check in and check out, accepting co pays, scheduling and verifying appointments
- Ensure that all company-wide internal correspondence is distributed as paper memos and post on company internet
- Verified Billing Issues for patient’s services and cost shares
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Communicated with patients, ensuring that medical information was kept private.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Maintained up-to-date information in electronic medical records software.
Medical Office Assistant
Doctors Hospital
04.2011 - 02 2015
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Collaborated effectively with interdisciplinary teams to optimize patient care plans based on individual needs and preferences.
- Facilitated seamless coordination of appointments with specialists or diagnostic testing centers for comprehensive patient care services.
- Improved office organization and accessibility by developing a user-friendly filing system for physical and digital patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
CNA
University Nursing And Rehab
01 2007 - 02.2011
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Master of Science - Business and Healthcare
University of Phoenix
04.2021
Associate of Applied Science - Early Childcare Education
Athens Technical College
06.2010
Bachelor of Science - Early Childhood Education
Piedmont College
05.2016
Skills
- Front Desk Office Skills
- Answering Phones/ transferring calls- multi lines
- Greeting Customers
- Copays- Billing Balances
Scheduling Appointments/ reminder appointment calls
- Medical Records
- Manage Workflow
- Recruiting/Training New Hires
- Creating and Managing Schedules
- Organizational
- Helping resolve employee issues and disputes
- Strong Telephone Etiquette
- Computer Skills
- Organizational Skills
- Self-Directed
- Interpersonal Communication
- Excellent Communication
- Public Speaking
- Multitasking
- Supervision and leadership
- Insurance Verification
- Patient Relations
- Paperwork coordination
- HIPAA Compliance
Certification
CNA- Certified 05/14/2007-05/14/2025 CPR-AED-First Aid Certification 05/25/2024-05/25/2026 Basic Life Support-BLS Certification 05/25/2024-05/25/2026
Personal Information
Timeline
Medical Office Assistant
Doctors Hospital
04.2011 - 02 2015
Front Desk Medical Receptionist Check Out
Dermatology of Athens Qualderm
11 2023 - 06 2024
Medical Front Desk/Check-In and Check-Out
Athens Orthopedic Clinic
11 2020 - 11.2023
Healthcare Supervisor /Office Manager
Five Star Healthcare, Five Star
03 2015 - 11 2020
CNA
University Nursing And Rehab
01 2007 - 02.2011
Master of Science - Business and Healthcare
University of Phoenix
Associate of Applied Science - Early Childcare Education
Athens Technical College
Bachelor of Science - Early Childhood Education
Piedmont College
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