Felicia Bannerjee
Apple Valley,MN
Summary
Experienced project manager with a strong focus on stakeholder communication and risk management. Proven ability to drive cross-functional collaboration, leading teams to achieve project goals effectively.
Overview
36
36
years of professional experience
Work History
Project/ Program Manager
Cigna
Bloomington, Minnesota
2006.02 - Current
- Developed project plans and timelines for successful delivery of projects.
- Managed project timelines and resource allocation for multiple initiatives.
- Coordinated cross-functional teams in order to achieve desired outcomes.
- Collaborated with cross-functional teams to define project goals and deliverables.
- Facilitated regular meetings to align team objectives and track project progress.
- Conducted regular meetings with stakeholders to ensure alignment of goals and objectives.
- Led stakeholder communication efforts to maintain transparency throughout projects.
- Identified potential risks and implemented mitigation strategies proactively.
- Oversaw the resolution of issues and challenges impacting program delivery, facilitating problem-solving and decision-making processes.
- Utilized project management tools and methodologies to track program progress, identify variances, and implement corrective actions as necessary.
- Developed creative solutions to resolve challenges encountered during development cycles.
- Prioritized tasks and managed teams throughout multiple projects.
- Provided guidance and support to project teams in order to meet deadlines.
- Reviewed project deliverables for accuracy and quality assurance standards.
- Documented processes related to program execution in order to improve efficiency across organization.
- Maintained records such as meeting minutes or documentation related to specific initiatives undertaken by the team.
- Established relationships with external partners in order to gain access to necessary resources for completing a project.
- Provided mentorship and guidance to junior project team members for skill development.
- Created presentations outlining key findings from research conducted as part of a particular initiative.
- Prepared performance reports for management review detailing status of projects and tasks completed.
- Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation.
- Championed continuous improvement initiatives, integrating lessons learned and best practices to enhance program operations.
- Conducted regular program reviews and status updates with stakeholders, fostering transparent communication and stakeholder engagement.
- Conferred with project personnel to identify and resolve problems.
Sr. Programmer Analyst / Technical lead
Express Scripts Inc
Bloomington, MN
2006.02 - 2011.01
- Led code reviews to ensure adherence to best practices and standards.
- Developed software solutions that improved prescription processing efficiency.
- Collaborated with cross-functional teams to integrate health data systems.
- Analyzed system requirements for new application features and enhancements.
- Resolved technical issues by troubleshooting software and system defects, ensuring system reliability.
- Worked closely with development team members to identify and remove software bugs.
- Tackled development tasks based on system requirements and documented approaches.
- Reviewed project documentation and made important changes to match updates to project scope.
- Wrote programs for computer platforms using various programming languages.
- Oversaw each project's technical requirements and completed every milestone on time.
- Informed project manager of milestone updates and provided detailed project reports.
- Leveraged multiple programming languages to develop applications for various platforms.
- Performed unit testing activities on developed modules prior to integration into larger systems.
- Analyzed business requirements to identify and propose solutions that met customer needs.
- Tested programs to identify errors and debugged code to ensure functionality.
Sr. Programmer Analyst
Affiliated customer Service
Eagan, Minnesota
2002.03 - 2005.05
- Collaborated with cross-functional teams to enhance system functionality, resulting in a more user-friendly interface.
- Designed and implemented software solutions that improved customer service application performance.
- Developed and maintained documentation to streamline software processes and facilitate updates.
Sr. Programmer Analyst
UCDMC
Sacramento, California
1996.04 - 1999.11
- Led code reviews to ensure quality and adherence to standards.
- Developed software solutions to enhance customer service operations.
- Collaborated with development team to identify and resolve software bugs, enhancing system reliability.
- Oversaw each project's technical requirements and completed every milestone on time.
- Updated project manager on milestone progress and delivered detailed project reports to ensure transparency.
- Partnered with team members to design new features aligned with customer requirements, improving user experience.
Programmer Analyst
DSRC
Jackson, MS
1994.03 - 1996.04
- Collaborated with cross-functional teams to gather and refine requirements for new projects, ensuring alignment with business needs.
- Developed software solutions that improved operational efficiency and streamlined key processes.
- Conducted code reviews that ensured code quality and adherence to best practices, contributing to overall project success.
Programmer Analyst
DSRC
Madras
1992.01 - 1994.02
- Developed software solutions that streamlined processes and improved operational efficiency.
- Collaborated with cross-functional teams to gather and clarify requirements for new projects.
- Conducted code reviews ensuring code quality and adherence to established best practices.
Teacher
Softlab
Chennai
1989.08 - 1991.12
- Implemented innovative teaching strategies to enhance classroom participation.
- Developed engaging lesson plans for diverse student learning needs.
- Assessed student progress through regular evaluations and feedback sessions.
- Evaluated student performance through tests, quizzes, and ongoing assessments to inform instructional strategies.
- Established and enforced classroom rules and procedures to foster positive student behavior and learning environment.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Conducted parent-teacher conferences to communicate student academic progress and strengthen home-school partnerships.
Education
Associate of Science -
Kothari’s Academy
Chennai, Tamil Nadu, India1988-07
Master of Arts - Public Administration
Utkal Univesrity
Jamshedpur, Orissa, India1988-05
Associate of Arts - Personnel Management
ISSR
Vellore, Tamil Nadu, India1986-05
Bachelor of Science - Botany Hons.
Garbo College,
New Delhi, India1985-05
Skills
- Project management
- Resource allocation
- Stakeholder communication
- Risk management
- Process documentation
- Cross-functional collaboration
- Agile methodologies
- Team leadership
- Problem solving
- Effective communication
- Time management
- Mentorship and coaching
- Cross-functional coordination
- Project scheduling
- Scope management
- Flexible and adaptable
- Interpersonal skills
- Attention to detail
- Program leadership
- Team development
- Agile projects
- Detail-oriented
- Problem-solving
- Volunteer management
- Process improvement
Languages
English
Professional
Hindi
Native/ Bilingual
Tamil
Limited
Timeline
Project/ Program Manager
Cigna
2006.02 - Current
Sr. Programmer Analyst / Technical lead
Express Scripts Inc
2006.02 - 2011.01
Sr. Programmer Analyst
Affiliated customer Service
2002.03 - 2005.05
Sr. Programmer Analyst
UCDMC
1996.04 - 1999.11
Programmer Analyst
DSRC
1994.03 - 1996.04
Programmer Analyst
DSRC
1992.01 - 1994.02
Teacher
Softlab
1989.08 - 1991.12
Associate of Science -
Kothari’s Academy
Master of Arts - Public Administration
Utkal Univesrity
Associate of Arts - Personnel Management
ISSR
Bachelor of Science - Botany Hons.
Garbo College,