Felicia Barker
Memphis,TN
Summary
Dynamic professional with a proven track record at IDEXX, excelling in customer relations and process improvement. Skilled in data analysis and issue resolution, I enhance productivity and foster collaborative relationships. My strong communication abilities and adaptability drive exceptional service, ensuring client satisfaction and loyalty.
Overview
16
16
years of professional experience
Work History
Liaison Representative
IDEXX
Memphis, TN
04.2014 - 02.2025
- Facilitated communication between customer and company parties
- Streamlined communication channels with key stakeholders to ensure transparency and efficiency.
- Implemented process improvements, leading to increased productivity and reduced operational costs.
- Provided exceptional customer service, ensuring satisfaction and repeat business from clients.
- Analyzed data to assess and report on identifiable and relevant trends.
- Collected, checked and entered customers information from callers.
- Enhanced client relationships by effectively addressing concerns and providing timely solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Recruiter
Prime Staffing
Memphis, IN
01.2018 - 09.2023
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Studied job descriptions and qualifications to determine applicant requirements.
- Conducted thorough background checks and reference verifications, ensuring reliability and integrity of new hires.
Money Center Associate
Dodge Chicken Store
Memphis, TN
05.2009 - 09.2014
- Identified cross-selling opportunities through attentive listening and understanding of customer needs.
- Answered department phone calls.
- Completed regular audits of cash drawers to ensure compliance with regulatory requirements and company guidelines.
- Performed various money center services to customers.
- Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
- Enhanced customer satisfaction by efficiently handling cash transactions and providing accurate account information.
Education
Diploma - Basic
West Memphis High School
West Memphis, AR05.1994
Skills
- Administrative skills
- Sales experience
- Data entry
- Clerical skills
- Documentation
- Verbal and written communication
- Goal setting
- Issue resolution
- Collaborative relationships
- Performance reporting
- Customer service
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Reliability
- Computer skills
- Adaptability and flexibility
- Relationship building
- Customer relations
- Self motivation
- Recruitment and hiring
- Quality control
- Documentation and reporting
Timeline
Recruiter
Prime Staffing
01.2018 - 09.2023
Liaison Representative
IDEXX
04.2014 - 02.2025
Money Center Associate
Dodge Chicken Store
05.2009 - 09.2014
Diploma - Basic
West Memphis High School