Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Beck

Newberry,FL

Summary

Personable Drive-Thru Cashier multi-tasks drive-thru line while managing friendly interaction with customers and serving quick-serve food items. Accurately manages orders and collects money to reduce long wait times. Demonstrates high level of customer service while working under pressure in fast-paced team-oriented environment.

Upbeat Drive-Thru Cashier offers attentive and accommodating order assistance to customers through drive-thru speaker and window to deliver fast, friendly and positive experiences. Assists team members with expediting orders to facilitate smooth, accurate and quick movement of customers through drive-thru. Adheres to all workplace sanitation guidelines.

Experienced Baker with passion for creating delicious desserts, pastries and breads. Detail-oriented and works well in fast-paced environments. Skilled in using variety of baking tools and equipment. Skilled Baker with exceptional knowledge of baking times, methods, temperatures and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment.

Overview

31
31
years of professional experience

Work History

Delivery Assistant

Jac-Pac Distributers
01.2021 - Current
  • Cultivated positive relationships with clients by representing the company professionally during each interaction throughout the delivery process.
  • Ensured proper handling of packages, preventing damages during transit.
  • Delivered packages to customer doorsteps and business offices.
  • Obtained signatures from customers upon delivery of goods.

Head Baker and Deli Associate, Customer Service

Hitchcocks Markets
09.1999 - 07.2016
  • Maintained accurate inventory of baking supplies and ingredients.
  • Created appealing displays to showcase products in bakery.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Complied with health and safety codes to protect staff and customers.
  • Trained new employees on bakery methods and procedures.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Prepared dough for variety of pastries, cakes and breads.
  • Monitored temperatures of ovens, proof boxes and other equipment.
  • Determined baking times for various items.
  • Packaged finished products for sale.
  • Maintained detailed records of production outputs daily, allowing for proactive adjustments as needed to meet demand fluctuations swiftly.
  • Developed and maintained courteous and effective working relationships.
  • Strengthened communication skills through regular interactions with others.
  • Monitored inventory levels to order new supplies and maintain consistent stock.

Drive-Thru Cashier

Burger King
10.1996 - 09.1999
  • Performed cash transactions to complete customer purchases.
  • Passionate about learning and committed to continual improvement.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.
  • Worked well in a team setting, providing support and guidance.

Drive-Thru Cashier

Wendys Fast Food Restaurants
06.1993 - 10.1996
  • Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
  • Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Consistently met or exceeded performance goals set by management in regard to speed of service metrics while maintaining an unwavering focus on quality control measures in food preparation tasks performed as needed during busy periods or staff shortages.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Interacted professionally through clear communication with customers to promote positive patron experiences.
  • Supported store management by performing inventory checks and restocking items as needed throughout shifts.
  • Performed cash transactions to complete customer purchases.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Balanced cash drawer at beginning and close of shift.
  • Assisted customers with menu items and accurate order fulfillment.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.

Education

High School Diploma -

Bronson High
Bronson, FL
06.1994

Skills

  • Cash handling expertise
  • Coin and Currency Counting
  • Reliable and Responsible
  • Customer Assistance
  • Inventory Stocking
  • Cash Register Operations
  • Basic Mathematics
  • Teamwork and Collaboration
  • Taking and Preparing Orders
  • Payment handling
  • Customer Service
  • Cleaning and sanitizing
  • Honest and Dependable
  • Product restocking

Timeline

Delivery Assistant

Jac-Pac Distributers
01.2021 - Current

Head Baker and Deli Associate, Customer Service

Hitchcocks Markets
09.1999 - 07.2016

Drive-Thru Cashier

Burger King
10.1996 - 09.1999

Drive-Thru Cashier

Wendys Fast Food Restaurants
06.1993 - 10.1996

High School Diploma -

Bronson High

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Felicia Beck