Michael Dobson
Arlington,Tx
Summary
Experienced team leader with extensive background in fast-paced restaurant environments. Proven success in managing staff, training new hires, and ensuring customer satisfaction. Skilled in meeting customer demands. Eager to bring excellent management and problem-solving skills to a new role in the food service industry. Reliable individual experienced in restaurant management and customer service. Proven track record of success in leading and motivating teams, enforcing policies and procedures, and delivering exceptional customer service. Expert in inventory management, staff training, and problem solving. Highly organized with excellent communication skills and a passion for creating an enjoyable customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Assistant
National DCP
Grand Prairie, TX
04.2023 - Current
- Assisted in loading and unloading trucks, ensuring safe transportation of goods.
- Ensured proper handling of packages, preventing damages during transit.
- Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
- Enhanced delivery efficiency by optimizing routes and utilizing time-management skills.
- Demonstrated flexibility in adapting to schedule changes or unique delivery requirements, accommodating customer needs effectively.
- Cultivated positive relationships with clients by representing the company professionally during each interaction throughout the delivery process.
Shift Manager
Pizza Hut
Roanoke, TX
01.2023 - 03.2023
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Established and maintained positive and professional employee relationships
- Addressed customer complaints and resolved conflicts
- Promoted store specials and limited-time offers to customers
- Promoted customer satisfaction by addressing complaints and issuing refunds
- Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth
- Set employee schedules and made staffing adjustments to get shifts covered
Shift Manager
Pizza Hut
Azle, TX
07.2020 - 01.2023
- Addressed customer complaints and resolved conflicts
- Established and maintained positive and professional employee relationships
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Promoted store specials and limited-time offers to customers
- Communicated important company information and policy changes to staff members
- Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth
Education
High School Diploma - undefined
Azle High School
Azle, Texas03.2020
Skills
- Accurate Money Handling
- Verbal and Written Communication
- Opening and Closing Procedures
- Cash Handling
- Payment Processing
- Financial Data Analyzation
- Accounts Payable and Accounts Receivable
- Goal Attainment
- Persuasive Negotiations
- Billing and Payment Processing
- Shift Work
- Reviewing Performance
- Cash Drawer Balancing
- Client Correspondence
- Interpersonal Skills
- Performance Motivation
- Station Preparation
- Directing Team Members
- Money Transfers
- Team Meetings
- Package handling
- Safety awareness
- Load handling
- Deadline adherence
- Professional appearance
- Reading comprehension
Certification
Osha30 hour in general Safety
Timeline
Delivery Assistant
National DCP
04.2023 - Current
Shift Manager
Pizza Hut
01.2023 - 03.2023
Shift Manager
Pizza Hut
07.2020 - 01.2023
High School Diploma - undefined
Azle High School