Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Brown

Memphis,TN

Summary

Dynamic professional with experience at Midsouth Medical and Mobility, excelling in patient care and medical billing. Proven ability to foster team collaboration and ensure reliable service delivery. Adept at managing health records and prioritizing tasks, contributing to a compassionate and efficient healthcare environment. Committed to enhancing patient experiences through active listening and professional communication.

Overview

18
18
years of professional experience

Work History

Athlete

Nike Warehouse
Memphis, TN
07.2010 - Current
  • Prepared reports summarizing key findings from each stage of the onboarding process.
  • Mentored and coached newly hired employees in their roles and responsibilities.
  • Packed, sealed, and labeled shipments adhering to company standards and protocols.

Medical Office Assistant

Midsouth Medical and Mobility (Externship)
Memphis, TN
06.2024 - 10.2024
  • Communicated with patients with compassion while keeping medical information private.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Ensured that all required paperwork was completed accurately prior to submitting it for processing.

Nurse Assistant

Sitters Etc
Memphis, TN
03.2017 - 08.2023
  • Helped maintain a safe environment by adhering to infection control protocols such as handwashing techniques before touching any patient or equipment.
  • Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
  • Assisted residents with daily needs, personal hygiene, dressing, and facility transfers.

Courier Contractor

Mid South Couriers
Memphis, TN
06.2007 - 12.2010
  • Managed inventory of delivery supplies, such as packaging, labels, and delivery forms.
  • Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
  • Answered customer questions on courier features of service, keeping customers informed about company and services.

Education

Diploma - Medical Assistant

Concorde Career College
Memphis, TN
12-2025

Diploma - Medical Office Professional

Concorde Career College
Memphis, TN
10-2024

Associate of Arts - Liberal Arts

University of Phoenix
Germantown, TN
11-2020

GED -

Messick
Memphis, TN
06-2008

Diploma - Patient Care Assistant

Concorde Career College
Memphis, TN
07-2004

Skills

  • Patient care
  • Active listening
  • Reliability
  • Medical billing
  • Health records management
  • Customer service
  • Team collaboration
  • Professional communication
  • Task prioritization

Timeline

Medical Office Assistant

Midsouth Medical and Mobility (Externship)
06.2024 - 10.2024

Nurse Assistant

Sitters Etc
03.2017 - 08.2023

Athlete

Nike Warehouse
07.2010 - Current

Courier Contractor

Mid South Couriers
06.2007 - 12.2010

Diploma - Medical Assistant

Concorde Career College

Diploma - Medical Office Professional

Concorde Career College

Associate of Arts - Liberal Arts

University of Phoenix

GED -

Messick

Diploma - Patient Care Assistant

Concorde Career College

Similar Profiles

CREATE PROFILE